IT Specialist

• Jul 2023 - Present

Com profundo conhecimento e experiência no setor técnico e digital, atualmente ocupo uma posição de liderança, onde sou responsável por assegurar a formação técnica das nossas equipas e o controlo operacional. Sempre focado na excelência operacional, implemento ferramentas e processos necessários para garantir o bom desempenho das nossas equipas de assistência técnica. Firme e motivador na gestão de equipas, dimensiono as nossas equipas em vários locais a nível nacional, incluindo Lobito, Cabinda, Lubango, Malange e Soyo, sendo que este papel desafiador me garante a oportunidade de trabalhar com uma diversidade de talento e impulsionar a eficiência operacional em todas as nossas unidades. Adicionalmente, supervisiono a organização dos planeamentos da agenda dos técnicos em colaboração com o Helpdesk, assegurando a eficácia e a eficiência do nosso serviço e estando encarregue das criação de propostas comerciais inovadoras e viáveis, domino os nossos catálogos de produtos e serviços, e estou encarregue da criação de propostas comerciais inovadoras e viáveis desempenhando um papel importante na elaboração e cumprimento dos contratos com os clientes em bases trimestrais, e garantindo a satisfação do cliente em todos os momentos. Como parte da minha visão futurista, estou actualmente a implementar a estratégia de transformação digital da empresa para torná-la mais apta para o mercado digital. Este envolvimento ativo na transformação digital é um testemunho da minha paixão pela inovação e pelo crescimento sustentável. Com esta combinação de técnica e de liderança, busco constantemente impulsionar a eficácia operacional, melhorar a satisfação do cliente e contribuir para posicionar a empresa cada vez mais assente como a líder no espaço informático e digital. Show less

Chief Executive Officer

• Nov 2022 - Present

As the CEO of Work App, I lead an innovative gig economy platform that connects skilled Workers with users seeking reliable services in Luanda, Angola. With a passion for empowering our community, I drive strategic vision, business development, and overall growth to create a positive impact in the gig economy landscape. Responsibilities: Develop and execute the company's vision, mission, and long-term strategies. Lead and inspire a high-performing team, fostering a culture of collaboration and excellence. Identify and capitalize on market opportunities, driving sustainable business growth. Oversee financial performance, ensuring profitability and efficient resource allocation. Establish strong partnerships, expanding the platform's reach and user base. Champion upskilling and career development programs to support Workers' growth. Prioritize customer satisfaction, building strong relationships with our user community. Engage with stakeholders, including investors, to secure funding and support expansion. Show less

Chief Operating Officer

• Aug 2017 - Jul 2023

Managing Director

• Jan 2022 - Jun 2023

T'leva is a simple and free app that allows you to conveniently call a taxi based on your location. The best ride hailling app in Luanda. - Oversee the ongoing operations of all departments in the company; - Manage and direct the company toward its primary goals and objectives; - Oversee employment decisions at executive level and KPI attribution; - Lead the team of executives and managers to consider and execute major decisions; - Promote communication and cooperation among departments to create a spirit of unity; - Work with the board to establish short-term objectives and long-range goals, related plans and policies; - Present regular reports on the status of the operations to the board and to company staff; - Oversee the financial structure, ensuring revenue & adequate funding for objectives; - Review the financial results of all operations, comparing them with the company's objectives and taking appropriate measures to correct unsatisfactory performance and results; - Ensure the company's compliance with all applicable laws, rules, regulations, and standards; - Partnerships creation, negotiation and establishment - Serve as the company's representative to the board of directors, shareholders, employees, customers, the government, and the public. - Responsible for the whole restructuring of the company, team, business model, technological innovation and tools upgrade - Full company budget, forecast & Management - Acquisition: manage and improve existing client acquisition channels and develop new ones, as well as oversee, develop and improve driver registration processes; - Monitor and improve quality of service: overview the training process during the onboarding and all along the driver life cycle; - Platform maximization: Monitor supply and demand to maximize client platform usage. - Responsible for Theory of Change, UN Directives and SDG's implementation. Perform other related duties to benefit the mission of the organization Show less

Project Manager

• Jun 2021 - Jan 2022

TBC TBC

Operations Manager

• Nov 2020 - Jun 2021

Country Operations Manager

• Dec 2015 - May 2020

The firm, founded in 2012 by former consultants from The Boston Consulting Group (BCG), Sagaci supports leading multinational companies and investors navigate African economies. Our ability to collect proprietary data throughout the continent means we also produce reports and databases on retail and consumer goods topics, statistical data on household consumption and conduct field studies in 20 countries of the continent.1 The Operations Manager is responsible for data entry, accounts payable, payroll, grant report entry, managing the organizations HR, helping and creating organizational and project budgets, logistics, staff training and other misc. tasks. Show less

Hotel Operations Consultant

• Feb 2013 - Aug 2015

● Oversee and work as consultant for the operations of the company Hotel and its Resort in Mussulo. ● Provide strategic direction to the company on an ongoing basis. ● Provide cost control and profit maximization measures. ● Monitor and provide measures to improve customer and staff satisfaction levels to increase retention. ● Provide new and up to date with the new legal status measures for Fire, Health, Safety and Hygiene regulations and make sure these are in place and HOD’s were enforcing them. ● Assist on the conduction operational audit’s to sustain the effectiveness of all services. ● Advise on the handling of operational problems for guests as well as staff. ● Advise on the creation all new operational procedures and new company standards. ● Assist and advise on a proactive search for adequate staffing to ensure the new company standards. ● Creating new revenue opportunities by advising with food festival and other promotional activities. ● Responsible for overseeing the whole new menu designs and planning as well as events and parties direction. ● Assessing and reviewing the customer satisfaction and service recovery process. ● Multiple functions from previous jobs. Show less

Operations Manager

• Mar 2012 - Dec 2012

● Oversee the entire operation of the Hotel and its Outlets. ● Undertake cost control and profit maximization at all Hospitality levels. ● Prepare and finalize operational budgets and monitor the same. ● Ensure that Fire, Health, Safety and Hygiene regulations are in place, promoted and practiced ● Conduct operational audit’s to sustain the effectiveness of all services. ● Reviewing operational problems for guests as well as staff. ● HR duties in supervising hiring of new staff by department heads. ● Track and ensure company procedure on staff appraisals. ● To help build one complete team, and make them believe that we are a team and we all need to play a significant role in making the organization as a profit oriented centre. ● Multiple functions from previous jobs. Show less

Bartender/Bar Manager

• Jun 2009 - Mar 2012

● HR responsibilities such as recruit & provide high quality training and development of staff. ● Communicate and ensure excellent practice of company standards. ● Procurement, Purchasing & stock control. ● Menu re-evaluation, menu management & Cocktail creation. ● Organizing monthly and daily rotas. ● Analysing data and drawing conclusions for business development. ● Daily reconciliation of sales. ● Plan and implement cost control measures as well as maximize sales and revenue. ● Managing a team of 8 permanent bar staff & 2 supervisors. ● Motivating multitasking jobs. ● Working with the Hospitality Manager in coordinating & planning for big events Show less