Network Specialist

• Jan 2023 - Present

Network Specialist Engineer

• Aug 2020 - Jan 2023

As a Network Specialist engineer i am the lead networking resource for enterprise level projects & BAU escalations. Working closely with a team of specialists and Network engineers to deliver on projects and operational requirements. My primary area of focus is Data Centre networking and MS Azure Networking. I am heavily involved in project work in these areas and possses specialist level experience. As a Network Specialist engineer i am the lead networking resource for enterprise level projects & BAU escalations. Working closely with a team of specialists and Network engineers to deliver on projects and operational requirements. My primary area of focus is Data Centre networking and MS Azure Networking. I am heavily involved in project work in these areas and possses specialist level experience.

Core IP Engineer - BT Onephone Ltd

• Jan 2019 - Jul 2020

• Responsible for integration, commissioning, and technical support of IP links from customer site-based routers, switches, and devices back into BT One Phone’s Packet Switch Core. • Responsible for making necessary configuration & design changes on Huawei NE40 core including creating new VRFs, VRF route leaking, VLAN, QoS, Prefix lists & making extensive use of dynamic routing protocols such EIGRP, OSPF & BGP. • Management and maintenance of edge devices such as Cisco ASRs. This included distributing network services to edge BT sites and connecting edge sites to BT's private cloud. This involved extensive use of VRFs & EBGP/IBGP, IPSEC & GRE. • Provide remote support to on-site engineers and end users/customers during installation • Maintain positive relations with BTOP Core Network Component Vendors to create BTOP specific Service and Application Roadmap • Management of Security Firewalls such Cisco ASA and Huawei Eudemon Enterprise Firewalls. This included managing and configuring IPSEC tunnels from edge sites and hosted service providers. • Managing internet ingress and egress via enterprise firewalls. This involved SNAT/DNAT for hosted services on BT's private cloud. • Process Development for Change/Upgrade/Downgrade the system Capacity • Assess L2/L3 IP test plans, VPN tunnel, QOS, and acceptance criteria for network designs • Handle proof of concept testing and network design validation in lab • Contributing to setting feasible Core Network element’s designs, including High Level Designs HLD and Low-Level Designs LLD that maintain/ enhance network performance integration and fit with other network elements • Maintains Core IP Systems and network per the company’s key performance indicators • Design’s, escalates, makes recommendations, implement emergency changes when experiencing major outages • Extensive use of Solarwinds for network monitoring. Running reports on Solarwinds on nodes and interfaces and sharing relevant departments for auditing purpose Show less

Senior Network Engineer

• May 2015 - Jan 2019

• Managing technical issues with our hosted IP and VOIP based phone systems for businesses. • Diagnosing and problem solving routing & switching issues on local and core network • Analysis and problem solving issues with our managed private access network • Implementing firewall policies, traffic shaping, and fair usage rules to manage ether flow circuits. • Regular visits to client sites for Installs, troubleshooting and surveys • Regular visits to Data centre to perform regular maintenance and upgrades of core network equipment. • Specialise in designing ip based solutions for serviced offices and VoIP solutions for GP surgeries and SMEs. • Managing trouble tickets and ensuring customers a speedy fault resolution within SLA. • Prioritising issues according to the severity of the issue and perform multitasking when dealing with multiple issues at once. • Working with the team to ensure customer support 24x7 and working with client’s internal IT team to perform out of hours activities to ensure disruption free change overs and upgrades • Designing incoming and outgoing call routing patterns to suit the requirement of the client. • Working closely with SIP trunk providers to perform in-depth evaluation of data to perform problem solving. • Merging CDRs and customer data with SQL • Possess excellent experience in configuring , testing and problem solving over UNIX based custom built routers and also over Cisco catalyst switches and dual band WAP Show less

Data Operations Analyst

• Nov 2014 - May 2015

• Network analysis of ADSL and Fiber to the cabinet (FTTC) and VOIP connections and proactive identification of issues. • Resolving technical issues with the help testing tools and systems. • Troubleshooting and resolving Adsl router related issues such as Wi-Fi , port-forwarding , IP addressing, sub-netting, firmware upgrades, firewall. • Managing and resolving technical queries regarding mail servers and client • Liaising closely with our suppliers in resolving network related issues Show less

Voice Operations Technnician

• Jul 2013 - Nov 2014

• Managing and escalating telephone faults ( LLU, ISDN, PSTN, CPS/IDS, Smart Box) . • Liaising and coordinating with our suppliers (Talk Talk & BT) to make sure faults are progressed and resolved within SLA. • Liaising closely with EE to resolve technical issues with our mobile services. • Keeping customers informed and updated with their fault progression and providing them assurances. • Managing work allocations for the team and closely looking after new faults and escalations received from other departments. • Providing help guidance to tech call center advisers Show less