Experience

Mighty Networks

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Squad Leader Pro Customer Advocacy

  • Apr 2023 - Present

  Squad Lead for Pro Customer Advocacy providing excellent support to enterprise-level clients.

• Senior Customer Advocate

  • Jan 2022 - Apr 2023

  Helping Hosts create a community so well-designed it essentially runs itself and so valuable people will pay to join



Rack Attack

• Canada
• Retail
• 1 - 100 Employee

• Manager

  • Aug 2019 - Feb 2022

  Grew sales by 276% in two years Hired and trained staff of eight on elite customer service, product knowledge and highly technical installations while exceeding revenue per hour goals Maintained highest standard of customer service with a 5.0 Google rating Displayed high degree of tact and diplomacy transforming tenuous customer situations into positive results Successfully redesigned showroom and warehouse to increase customer flow and improve stock management Managed inventory, product ordering, and store financials Show less



Summit Industries

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2016 - Sep 2019

  Ensured excellent and personal customer service, answering phone calls, emails and entering orders Trained customer service representatives in all ISO procedures and responsibilities Planned daily manufacturing and shipping schedules of all X-ray machines, electrical generators, and small parts satisfying customer needs while managing daily build capacity Lead daily production meeting for all department heads and senior management Assisted sales team creating quotes, verifying pricing, and maintaining quality dealer relationships Achieved certification as Sedecal Electrical Generator Technician to assist tech Team in trouble-shooting installations and repair Show less



Schaumburg Boomers

• United States
• Spectator Sports
• 1 - 100 Employee

• Entertainment Director

  • May 2014 - Sep 2016

  Managed team website, digital advertising content and all social media accounts including Facebook, Twitter, Instagram, and SnapChat Produced and directed all in-game marketing, on-field promotions, advertiser signage, and multimedia advertising content Increased corporate advertising sales by 44% Hired, trained and managed a game day and entertainment staff of 20 Emceed all games enhancing fan experience and highlighting sponsors Managed team website, digital advertising content and all social media accounts including Facebook, Twitter, Instagram, and SnapChat Produced and directed all in-game marketing, on-field promotions, advertiser signage, and multimedia advertising content Increased corporate advertising sales by 44% Hired, trained and managed a game day and entertainment staff of 20 Emceed all games enhancing fan experience and highlighting sponsors