M. M. Naim

Senior Counselor at HBD Services
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Contact Information
us****@****om
(386) 825-5501
Location
Dhaka, Bangladesh, BD

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Experience

    • Australia
    • Education Administration Programs
    • 1 - 100 Employee
    • Senior Counselor
      • Mar 2023 - Present

      - Advised prospective students on various aspects of studying in Australia, including the admission process, course selection, scholarships, visas, and other related matters. - Developed and maintained good relationships with universities in Australia to stay informed about the latest developments in the education sector. - Marketed the services of the education consultancy to potential clients, including students, parents, and schools. Participated in education fairs and other outreach events. - Conducted seminars and workshops to educate students and parents about studying in Australia and the various opportunities available. - Provided guidance to students on career planning and helped them explore various career options available to them. - Maintained accurate records of student information, applications, and other related documents. - Handled customer service issues such as complaints or concerns from students or parents. - Supervised and trained junior counselors in the firm. Show less

    • Bangladesh
    • Higher Education
    • 1 - 100 Employee
    • Operations Manager
      • Sep 2022 - Feb 2023

      - Ensure all operations are carried on in an appropriate, cost-effective way. - Improve operational management systems, processes and best practices by implementing in-house CRM software for maximum monitoring. - Purchase materials, plan inventory efficiency. - Help the organization’s processes remain legally compliant. - Formulate strategic and operational objectives. - Examine financial data and use them to improve profitability. - Manage budgets and forecasts. - Recruit, train and supervise staffs. - Find ways to increase quality of customer service. - Take grooming class for students who are facing USA VISA interviews. - Take grooming class for OIETC (ELLT) speaking exam students. - Complete on-boarding/agent process with Universities, Colleges and B2B platforms of different destinations accordingly. - Monitoring and evaluating social media marketing and social media contents and generate leads accordingly. - Process Australia Destination Students from eligibility evaluation till application process to University/Colleges directly or via B2B platforms. Show less

    • Manager, Operations and Business Development
      • Jul 2018 - Aug 2022

      - Strategic Consulting, including business plan & sales strategy development.- Setting and reviewing budgets and managing cost/expenditures.- Overseeing inventory, distribution of goods, and facility layout of factory and depots located all over Bangladesh.- Resolving market disputes by visiting markets and review dues for receivable claims.- Overseeing e-tenders by keeping tracks and filing necessary documents in eGP portal for participating in Governmental Tenders. (DGDP & eGP ). - Keeping track and follow up on update of all Governmental Department registration status and renewal process. Eg BIDA, Factory License, Trade License, Fire License, Environment Dept, VAT etc.- Overseeing registration status of products license, import license, packing license, formulation license and update it accordingly in Department of Agriculture (DAE).- Attend meetings and liaison with Association members of BCPA.- Attend international Exhibitions to look for business growth opportunities and meet with existing manufacturers. Eg attended “China International Agrochemical & Crop Protection Exhibition” CAC in China and South Korea.- Successfully implemented paperless process for office administration by setting up custom ERP software in collaboration with IT and Accounts Department and monitoring it.- Conduct interviews of field force officers and evaluate their performance and update management.- Follow up of imports by continuous communication (WeChat/email/mobile) with foreign manufacturers and local companies. (From price inquiry to LC issue till factory delivery from ports.)- Review of competitors and update management on the latest progress. Show less

    • Senior Executive, Operations & Business Development.
      • Jul 2016 - Jul 2018

      - Resolving market disputes by visiting markets due to receivable claims.- Overseeing e-tenders by keeping tracks and filing necessary documents in eGP portal for participating in Governmental Tenders. (DGDP & eGP ). - Follow up of imports by continuous communication (WeChat/email/mobile) with foreign manufacturers and local companies. (From price inquiry to LC issue till factory delivery from ports.)

    • Management Trainee Officer
      • Jun 2015 - Jun 2016

      - worked for 3 months in Accounts & Finance department.- worked for 3 months in Sales & Marketing department.- worked for 3 months in Factory.- worked for 3 months in Field visits and Audits

    • Intern
      • Feb 2015 - May 2015

      I was in charge of maintaining the sales and collection account of depots situated all around Bangladesh.

    • Teacher
      • Jun 2014 - Feb 2015

      Teaching 6th and 7th Grade Physics and Math. Teaching 6th and 7th Grade Physics and Math.

    • Volunteer in Statistic and Information Department
      • Jan 2010 - Feb 2010

      Gathered games information from venues and compiled reports for the official South Asian Games Catalog published after the game. Gathered games information from venues and compiled reports for the official South Asian Games Catalog published after the game.

Education

  • Faculty of Business Studies, Dhaka University
    Evening Masters in Business Administration (eMBA), Finance
    2016 - 2018
  • North South University
    Bachelor of Business Administration (BBA), Accounting and Finance
    2009 - 2015
  • Maple Leaf International School
    A Level, Edexcel, Maths and Accounting
    2007 - 2008
  • Maple Leaf International School
    O Level, Edexcel
    2005 - 2006

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