Experience

Dollar Industries Ltd

• India
• Textile Manufacturing
• 200 - 300 Employee

• Management Information System Executive

  • Dec 2019 - Present

  MIS Reporting – Offline and Online. Daily wise sale and inventory reports of Brand Factory, Central, Fashion factory, Centro,Spencers, reliance trends, reliance smart,vishal mega mart and internal store sales. Sharing the sales trends to sales managers to achieve the monthly targets. Weekly report of sales and Target achievement. Preparation of product matrix for all brands. Portal wise listing status and active status. Article creation for internal and external. Stock and Sale Analysis. Replenishment planning and indent creation to vendors and stores. Monthly wise preparing the profit and loss report – LFS and E-commerce. Supporting E-commerce team for order processing during sale periods. Show less



Aircel

• India
• Telecommunications
• 700 & Above Employee

• CS Compliance and Onboarding

  • Jun 2014 - Present

  Handled On-boarding process management for Tamilnadu and parts of Kerala.MIS Dashboards - volume trend and analysis.Monitoring churn analysis of subscribers.Base Management – Subscriber base and photo submission for verification to TERM Cell (DOT).Reconciliation of database with subscribers accounts.Audit – Data submission for Internal audit and justification for errors.CAF Management – Co-ordinating with vendors for subscriber document scanning, uploading and documentation in system.Training and educating the team for development of quality and productivity.Resolution of subscriber query and complaints within the timelines.Handling legal issues and resolution.Post-paid bulk connection verification – Initiation and completion.Business Intelligence tool used for retrieval of data’s. Show less

• Mobile number portability

  • Sep 2011 - Jun 2014

  User Acceptance Test SPOC - Launching the Mobile Number Portability.MIS Dashboards – UPC Generation, Port IN, Port OUT, Non payment disconnection and Number return.Validation in Port-out and Port-in subscribers.Retention activity for Port OUT base through Telecall.Handling MNP queries and complaints from by Nodal, Appellate, Public grievances, TERM Cell and TRAI.Co-ordination with other service providers for closure of issues.Training and solution provided to direct and indirect stores.Co-ordination with IT Management, Network and technical teams for resolution for MNP concerns. Show less



ABT Maruti

• India
• Consumer Services
• 1 - 100 Employee

• Customer Service Manager

  • May 2018 - Dec 2019

   Resolution of complaints and queries.  Handling teams for getting the appointments from customer.  Daily and Monthly MIS reports.  Target Achievement - achieving the targets as of business needs  Achievement of Customer Engagement Index score  Resolution of complaints and queries.  Handling teams for getting the appointments from customer.  Daily and Monthly MIS reports.  Target Achievement - achieving the targets as of business needs  Achievement of Customer Engagement Index score



Aircel

• India
• Telecommunications
• 700 & Above Employee

• Customer Service Representative - QRC

  • Feb 2008 - Feb 2011

  Service request and SLA Management.Root cause Analysis - CRM Tagging, identifying the wrong resolution to provide the feedback to customer which fulfills the customer needs.MIS Dashboards – Subscriber query, request and concern.Track the quality of service request tagging done at all customer touch points to ensure accuracy of information being fed into system while interacting with customers.Customer Experience – Diminished the complaints per subscriber.

• Customer Service Representative - Channel Management

  • Feb 2004 - Feb 2011

  Channel & Subscriber queries.Collection of Bill Payment.Target Achievement - achieving the targets as of business needs.Retention of subscribers from churn.Field analysis on market information Process analysis and solution surveys about the feedback given by channel, from point of sale and internal customers.Corporate visits of channel baseMIS Dashboards – Revenue Generation, Health report of Channel and trends.Training to channel staffs - products and process, interaction with subscriber and managing concerns. Show less

• Customer Service Representative - Activation

  • Feb 2002 - Feb 2004

  Activation of new subscriber in our billing system.HLR reconciliation with billing system and providing the feedback to internal audit team.Dispatching welcome letters for newly activated subscriber about tariffs and profile.Co-ordination with postal and courier vendor for dispatching the welcome letter to customers.MIS Dashboards –Welcome letter sent and returned subscriber to management



G.Karthikeyan & Co

• Coimbatore, Tamil Nadu, India

• Systems Auditor

  • Sep 2001 - Sep 2003

  Worked in KMCH for auditing the invoices of hospital needs and physical storage of products and equipments. Checking the purchase orders against the products. Validation of nurses and staffs attendance. Audit done on pharmacy medicals as per bill received from vendors. Monthly dashboard has been prepared for deviations and shared to managements. Worked in KMCH for auditing the invoices of hospital needs and physical storage of products and equipments. Checking the purchase orders against the products. Validation of nurses and staffs attendance. Audit done on pharmacy medicals as per bill received from vendors. Monthly dashboard has been prepared for deviations and shared to managements.