Experience

Phi Consulting

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Account Executive

  • Apr 2022 - Present

  A personable and trustworthy Account Executive performing in a fast paced sales department. Bringing forth a proven history of fostering client relationships in order to maximize sales volume. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking. I am interacting and coordinating with clients through multiple communication channels along with recommending best alternatives/Products to maintain productive client relationship and providing outstanding service and support to meet and surpass expectations and requirements. i'm managing customer communications and initiatives to realize improve customer service, satisfaction and retention. - Responsible for responding to inquiries and resolving issues to ensure the client's satisfaction, thereby maintaining the company's reputation. - Built and strengthened relationships with new and existing accounts to drive revenue growth. - Calling new and existing clients to convince them to buy organization products and services. - Developing and sustaining a solid relationship with customers to encourage repeat business. - Carefully monitored customer account relationships through strategic financial analysis. - Consistently met goals, winning sales recognition for exceptional performance. - Executed successful sales strategies to convert leads into customers. - Managing all data on provided CRM accordingly. - HubSpot, SalesForce and SalesLoft. - Ms Office, Powerpoint and Excel. - B2B Show less



Ground Zero Technology

• Canada
• Information Technology & Services
• 1 - 100 Employee

• Team Lead

  • Mar 2021 - Apr 2022

  - Responsible for setting clear goals and expectations, communicating effectively, defining KPIs, measuring progress, and ensuring my team is focused and performing at its best to achieve success.- Responsible for Reporting regularly to senior management on the performance of the sales team, providing insights and recommendations for improvement.- Provide feedback regularly to your team members, identifying areas for improvement, and recognizing good performance.- Responsible for monitoring the performance regularly of team members and taking corrective action where necessary to ensure that performance meets or exceeds expectations.- Responsible for helping team members to build strong relationships with customers, identify their concerns, and respond accordingly. Show less

• Customer Service Representative

  • Jan 2019 - Mar 2021

  - Responsible for answering customer questions, providing assistance with onboarding, troubleshooting, and upgrading customers to a new product or service.- To enhance customer experience by helping customers complete purchases, upgrades/returns, and frequently providing necessary technical assistance.- Responsible for providing correct information to customers about available products and services, and assisting with account upgrades or downgrades.- Troubleshooting technical issues and coordinating with other departments as necessary to resolve more complex issues.- Identifying and escalating issues to management or other departments as necessary to ensure customer satisfaction.- Responsible for staying up-to-date on company policies, products, and services in order to provide accurate and helpful information to customers.- Responsible for providing support to existing clients and assisting new clients in selecting the most suitable Xfinity Comcast bundle based on their usage. Show less



Mars BPO Pvt Ltd

• Telecommunications
• 1 - 100 Employee

• Customer Sales Representative

  • Mar 2017 - Jan 2019

  - Reaching out to potential customers via cold calling, promoting, and selling products and services by using persuasive arguments with prospective customers. - Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas. - Built relationships with customers and the community to promote long-term business growth. - Answering phone calls and emails, and responding to customer questions and complaints. - Responsible for maintaining positive business relationships to ensure future sales and keeping a positive, sympathetic, and proficient attitude toward clients consistently. - Responsible for attending monthly sales meetings and quarterly sales training. Show less