Mike Breault
Sr. Customer Success Manager at Persado- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
John Michael Rosito, MBA
Mike is one of the most knowledgeable managers of client success I have ever met in my career. His coaching style is effective as well as approachable. Not only is he an amazing advocate for his clients, but he also is able to harbor relationships within the internal ecosystem to get the job done. If an extremely smart, well-rounded, and passionate individual is what your organization needs, look no further than Mike Breault. I have had the pleasure of working for Mike in the past, and hope I have the opportunity to work with him again in the future.
Marisa Cioffi
I've had the pleasure and privilege of working with Mike for 4+ years across multiple roles we each had at SiriusDecisions. We started as teammates when I was a Strategic Account Manager and he was my Client Success Manager. He soon became my trusted partner and someone I knew I could always rely on. When I was on the road or on vacation I always knew our clients were in excellent hands. Next I led the Strategic Account team and Mike was aligned to a couple of very tenured account managers on my team. He helped manage large, global marquee clients and was a tremendous resource to me, my AMs and our clients. Next I moved over to lead the Global Client Success function. Mike was a critical and valued member of my leadership team. I promoted him to Senior Team Leader to recognize him for all his hard work and efforts. He effectively manages large global elite accounts while balancing being a "player coach". He was involved in all aspects of managing the team in San Francisco, hiring, coaching, mentoring, training, managing daily performance aligned to KPIs, performance reviews etc. I witnessed new hires quickly come up to speed and an associate who was struggling blossom and become a top performer thanks to his coaching. Mike has strong knowledge of his clients and their business, deep expertise in SiriusDecisions offerings, excellent relationships with internal colleagues, and is viewed as a 'go to person". He always puts the clients first and will no doubt continue to grow and flourish in his professional career.
John Michael Rosito, MBA
Mike is one of the most knowledgeable managers of client success I have ever met in my career. His coaching style is effective as well as approachable. Not only is he an amazing advocate for his clients, but he also is able to harbor relationships within the internal ecosystem to get the job done. If an extremely smart, well-rounded, and passionate individual is what your organization needs, look no further than Mike Breault. I have had the pleasure of working for Mike in the past, and hope I have the opportunity to work with him again in the future.
Marisa Cioffi
I've had the pleasure and privilege of working with Mike for 4+ years across multiple roles we each had at SiriusDecisions. We started as teammates when I was a Strategic Account Manager and he was my Client Success Manager. He soon became my trusted partner and someone I knew I could always rely on. When I was on the road or on vacation I always knew our clients were in excellent hands. Next I led the Strategic Account team and Mike was aligned to a couple of very tenured account managers on my team. He helped manage large, global marquee clients and was a tremendous resource to me, my AMs and our clients. Next I moved over to lead the Global Client Success function. Mike was a critical and valued member of my leadership team. I promoted him to Senior Team Leader to recognize him for all his hard work and efforts. He effectively manages large global elite accounts while balancing being a "player coach". He was involved in all aspects of managing the team in San Francisco, hiring, coaching, mentoring, training, managing daily performance aligned to KPIs, performance reviews etc. I witnessed new hires quickly come up to speed and an associate who was struggling blossom and become a top performer thanks to his coaching. Mike has strong knowledge of his clients and their business, deep expertise in SiriusDecisions offerings, excellent relationships with internal colleagues, and is viewed as a 'go to person". He always puts the clients first and will no doubt continue to grow and flourish in his professional career.
John Michael Rosito, MBA
Mike is one of the most knowledgeable managers of client success I have ever met in my career. His coaching style is effective as well as approachable. Not only is he an amazing advocate for his clients, but he also is able to harbor relationships within the internal ecosystem to get the job done. If an extremely smart, well-rounded, and passionate individual is what your organization needs, look no further than Mike Breault. I have had the pleasure of working for Mike in the past, and hope I have the opportunity to work with him again in the future.
Marisa Cioffi
I've had the pleasure and privilege of working with Mike for 4+ years across multiple roles we each had at SiriusDecisions. We started as teammates when I was a Strategic Account Manager and he was my Client Success Manager. He soon became my trusted partner and someone I knew I could always rely on. When I was on the road or on vacation I always knew our clients were in excellent hands. Next I led the Strategic Account team and Mike was aligned to a couple of very tenured account managers on my team. He helped manage large, global marquee clients and was a tremendous resource to me, my AMs and our clients. Next I moved over to lead the Global Client Success function. Mike was a critical and valued member of my leadership team. I promoted him to Senior Team Leader to recognize him for all his hard work and efforts. He effectively manages large global elite accounts while balancing being a "player coach". He was involved in all aspects of managing the team in San Francisco, hiring, coaching, mentoring, training, managing daily performance aligned to KPIs, performance reviews etc. I witnessed new hires quickly come up to speed and an associate who was struggling blossom and become a top performer thanks to his coaching. Mike has strong knowledge of his clients and their business, deep expertise in SiriusDecisions offerings, excellent relationships with internal colleagues, and is viewed as a 'go to person". He always puts the clients first and will no doubt continue to grow and flourish in his professional career.
John Michael Rosito, MBA
Mike is one of the most knowledgeable managers of client success I have ever met in my career. His coaching style is effective as well as approachable. Not only is he an amazing advocate for his clients, but he also is able to harbor relationships within the internal ecosystem to get the job done. If an extremely smart, well-rounded, and passionate individual is what your organization needs, look no further than Mike Breault. I have had the pleasure of working for Mike in the past, and hope I have the opportunity to work with him again in the future.
Marisa Cioffi
I've had the pleasure and privilege of working with Mike for 4+ years across multiple roles we each had at SiriusDecisions. We started as teammates when I was a Strategic Account Manager and he was my Client Success Manager. He soon became my trusted partner and someone I knew I could always rely on. When I was on the road or on vacation I always knew our clients were in excellent hands. Next I led the Strategic Account team and Mike was aligned to a couple of very tenured account managers on my team. He helped manage large, global marquee clients and was a tremendous resource to me, my AMs and our clients. Next I moved over to lead the Global Client Success function. Mike was a critical and valued member of my leadership team. I promoted him to Senior Team Leader to recognize him for all his hard work and efforts. He effectively manages large global elite accounts while balancing being a "player coach". He was involved in all aspects of managing the team in San Francisco, hiring, coaching, mentoring, training, managing daily performance aligned to KPIs, performance reviews etc. I witnessed new hires quickly come up to speed and an associate who was struggling blossom and become a top performer thanks to his coaching. Mike has strong knowledge of his clients and their business, deep expertise in SiriusDecisions offerings, excellent relationships with internal colleagues, and is viewed as a 'go to person". He always puts the clients first and will no doubt continue to grow and flourish in his professional career.
Experience
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Persado
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United States
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Software Development
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200 - 300 Employee
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Sr. Customer Success Manager
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Aug 2021 - Present
Helping enterprise clients unlock the power of words through a SaaS based AI language generation platform. Helping enterprise clients unlock the power of words through a SaaS based AI language generation platform.
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Forrester
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Belgium
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Veterinary Services
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Sr. Team Leader, Client Success
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Jan 2019 - Aug 2021
Managing a team of Client Success professionals focused on retaining joint clients following the acquisition of SiriusDecisions by Forrester. Managing a team of Client Success professionals focused on retaining joint clients following the acquisition of SiriusDecisions by Forrester.
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SiriusDecisions
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United States
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Information Services
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1 - 100 Employee
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Team Leader, Client Success
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Oct 2017 - Jan 2019
Relocated to San Francisco to establish SiriusDecision's West Coast Client Success Team. Managed a team of 5 CSM's responsible for managing and retaining $14M of ARR. Developed the company's first onboarding model to streamline and accelerate product adoption from new clients.Established the metrics and measurement processes to report on customer health scores.
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Sr. Client Success Manager, Strategic Accounts
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Apr 2016 - Oct 2017
Promoted to retain and grow a $3.5M book of business comprised of Fortune 500 companies. Serviced and renewed a 12 month, multi-million dollar partnership with a Fortune 500 enterprise software company.
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Client Success Manager
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Feb 2015 - Apr 2016
Responsible for retaining a $2M book of business comprised of 8 fortune 500 clients. Recognized as the #2 CSM in the company for exceeding retention, engagement, and upsell goals.
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Arco Cleaning
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United States
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Facilities Services
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1 - 100 Employee
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Director of Marketing
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May 2012 - Feb 2015
Recruited to establish Arco Cleaning's initial marketing function. Grew revenue by 35% over a 3 year period via inbound and outbound tactics like: email, direct mail, web conversion and social media. Recruited to establish Arco Cleaning's initial marketing function. Grew revenue by 35% over a 3 year period via inbound and outbound tactics like: email, direct mail, web conversion and social media.
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Eastfield Mall
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United States
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Retail
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Marketing Intern
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Jan 2012 - May 2012
Created Promotional Flyers and Signage for Kiosks Created Customer Survey and Analyzed Results Managed Front Office to Retail Tenant Relationships Designed Store Listing Map Created Promotional Flyers and Signage for Kiosks Created Customer Survey and Analyzed Results Managed Front Office to Retail Tenant Relationships Designed Store Listing Map
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Education
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2008 - 2012
Western New England University
BSBA, Marketing Communications-Advertising
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