Muhammad Ayaz Ahmed

Technical Consultant Team Lead at Cab Treasure
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Contact Information
us****@****om
(386) 825-5501
Location
Karāchi, Sindh, Pakistan, PK
Languages
  • Urdu Native or bilingual proficiency
  • English Professional working proficiency
  • English Professional working proficiency

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Muhammad Kaleem Arifeen

Ayaz is an efficient and skilful professional and is highly committed to his work. Good team player, cool minded, strong knowledge of Computer Hardware, Networks and his excellent Help desk management skills made him progress rapidly in his career. I have had the pleasure of working with him for sometime and can vouch for his competence in what he does and commitment to his career. I wish him best in his continuous professional progress.

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Credentials

  • One-year diploma in COMPUTER SCIENCE
    Petroman Institute
    Jan, 1997
    - Nov, 2024
  • IELTS - Score - 7
    IELTS Official
    Mar, 2022
    - Nov, 2024
  • MCP
    Microsoft
    Aug, 2000
    - Nov, 2024
  • MCSE
    Microsoft
    Aug, 2000
    - Nov, 2024

Experience

  • Cab Treasure
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Technical Consultant Team Lead
      • Dec 2017 - Present

      • Keep customers informed of progress during the issue lifecycle and make follow-up calls or communications in a timely manner. • Assist team members and provide support and solutions to customer queries to meet company objectives. • Provide training to team members about Installation of Ms SQL Servers, taking backing also restoration of databases. • Installation and configuration of VOIP enabled handset also setup the Digital Tapi device(Alcatel/Panasonic/Samsung). • Keep customers informed of progress during the issue lifecycle and make follow-up calls or communications in a timely manner. • Assist team members and provide support and solutions to customer queries to meet company objectives. • Provide training to team members about Installation of Ms SQL Servers, taking backing also restoration of databases. • Installation and configuration of VOIP enabled handset also setup the Digital Tapi device(Alcatel/Panasonic/Samsung).

  • THREE STAR CONSTRUCTION GROUP LLC
    • United States
    • Construction
    • IT ENGINEER
      • Apr 2015 - Sep 2017

      • Prepare documents, meeting materials and correspondence • Perform basic administrative support duties as required to meet specific operational objectives. Undertake small to medium-sized IT projects as instructed by the IT Manager • Provide desktop and server support and support/maintain MS Server/Desktops and MS Exchange • Setting up and configuring new laptops and desktops, Install authorized software to laptops and desktops and Ensuring security and upgrades are applied and kept up to date on desktops and laptops. Show less

  • Allianz
    • Germany
    • Financial Services
    • 700 & Above Employee
    • System Network Engineer
      • May 2014 - Oct 2014

      • Supervised the Datacenter team and administration of Ms Windows 2003, Windows 2008 and Windows 2012 Hyper-V Servers. • Management and administration of Microsoft Active Directory Domain, Exchange Server 2007, ISA Servers, Terminal Servers, File Servers, DNS, DHCP, Print Server • Provider and desktop/notebook support to Head office 150+ users including remote city offices. Supervised of service desk engineer. • Administration of IBM Blade Center, IBM SAN, and Tandberg backup solutions. • Administration of Juniper firewalls SSG 5 on Fiber, DSL Internet/Data connectivity. • Administration and monitoring of CCTV surveillance cameras on Intranet/Internet. Show less

  • Multilynx
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Regional Service Desk Coordinator
      • May 2006 - Jan 2014

      • Provide internal server and desktop/notebook support to Mobilink 20+ locations & 1000+ users including remote city offices. Supervision of service desk engineer of onsite 14 and offsite of 4. • Managing ticketing software HP OpenView Service Manager (ver9.21) and monitoring complain registration, log assigning to complain accomplishment. • Managing IT Assets through HP Asset Manager (ver9.31). • Achieved the highest levels of productivity, handling over 500 calls per week and averaging 100+ calls daily • Provide technical support to in office user & remote user through Ms OCS and Ms Lync 2013. • Excellent technical skills, with strong knowledge of Windows XP/7, MS Office 2007/2010, Mcafee suite, Ms Outlook 2007/2010 and Internet connections and peripherals. Extensive knowledge of both PC and LAN/Wifi/Wimax hardware and applications. • Work under general direction from senior management of MOBILINK / MULTILYNX. Establish policies of system use and services. • Managed comprehensive IT audit, identified and addressed open issues involving IT security and compliance. • Communicate all issues and user feedback to members of IT teams and 3rd party vendor representatives. • Provide server/workstation/Laptop/Thin client support that includes scheduled reboots and maintenance Show less

  • Peanut Labs - Market Research and Monetization
    • United States
    • Market Research
    • 1 - 100 Employee
    • System Administrator
      • Aug 2005 - Apr 2006

      • Establishment the network of 50Pc’s and providing network base services like network laser printer service, user accounts, home folders. Structure cabling, network troubleshooting and maintenance • Provide technical support to 60+ linux servers (MySQL(server/slave),Apache,Dynamic DNS,Samba,Memcache). • Supervising the team of Helpdesk/Desktop professionals. Fulfilling network and application requests. • Setup of gateway server on Linux/Windows 2000 server. Configured load balancing/redundancy between high speed broadband links (1.5Mbps Fibre Optics, 256Kps DSL, 256Kbps Wireless) through broadband router. • Installation and configuration of VOIP Broadband router. • Configured internet bandwidth usage monitor MRTG/PRTG and using different network tools. Working experience on wireless router and wireless network. • Responsible for day-to-day administrative tasks. User and group creation and management, daily and archival backups, performance monitoring, disaster recovery planning. To assure best server performance and availability • Performed internal and external security audits on firewalls, servers and clients to maintain highest level of data security/encryption. Show less

  • Karachi Institute of Economics & Technology (KIET)
    • Pakistan
    • Higher Education
    • 400 - 500 Employee
    • System Administrator
      • Sep 2001 - Jul 2005

      • Managed and support Microsoft NT Network serving over 1,600 users in main campus and 400 users in city campus. Built 1,300 user production networks in less than two months. Managed all technical support activities and supervised 9 member’s team. Developed a highly skilled, motivated team of professional PC and Network Analysts. • Manage one (1) Server room, 6 (six)-computer labs, one (1)-hardware lab & leading computer lab team in main campus. One Server room & two (3) Computer lab’s in city campus. • Worked with Research & development department in various projects. Configuration of Virtual Private Networks B/W Main Campus to City Campus. • Establishment & Restructuring of computer labs, faculty & staff network infrastructure of both Main Campus and City Campus. • Installed and configured Mdaemon server for email. Implemented junk mail filtering along with AntiVirus filtering for all traffic passing through server. • Investigate downtime situations, resolve problems, and initiate hardware repairs in an NT Environment • Implement Internet Security Acceleration server on windows2000 with customizes policies of time scheduling and bandwidth utilization on broadband satellite downlink. • Implemented a DLT Tape Library backup and recovery solution for critical systems including Student / Staff / Faculty member’s data and Oracle on NT for point-in-time recovery. Show less

  • The University of Huddersfield
    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Helpdesk Supervisor
      • Feb 2000 - Aug 2001

      • Installation and administration of Domain controller of Windows NT server 4.0/Ms proxy & Windows NT workstation. • Configuration of Virtual Private Network & provide end users support to faculty/ staff members and student. Facilitate user complain through email, call. • Hands on experience on following internet/network/system base services IVS, ISDN, VPN, DHCP, WINS, TCP/IP, RAID, Backup data Tape Drive platform. • Voice & Data patch panel integration (UTP CAT5). Installation of Hubs and Switches of 3com, Cnet, Baylan. • Installation and administration of Print Server & LAN Printer (HP 4100Tn, HP4100n, HP2100Tn) • PABX 4100 Call tracking software administration. • Installation and administration of Windows NT server 4.0 & Windows NT workstation. Hardware maintenance of COMPAQ PROLIENT 1600/ ML370 Server’s. • Structure Cabling, network troubleshooting and maintenance. Diagnose network bottleneck • Hardware support of Epson network/stylus printer’s & HP 670c, 1120, 4000n, 2100tn, 1100I. • The current working environment is advance network technology based, and as a part of IT department it is our responsibility to look after the network and keep the network running smooth. Show less

Education

  • Petroman Institure
    One Year diploma of Computer Secince, Computer Secince
    1997 - 1997
  • Federal Government Urdu Science College
    Intermediate II, Biology/Biological Sciences, General
    1994 - 1996
  • Green Land public school
    Matric, SCIENCE
    1994 - 1994

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