Experience

InovioTech Pvt Ltd

• Pakistan
• IT Services and IT Consulting
• 200 - 300 Employee

• Vice President Operations

  • Aug 2021 - Present

  Ensure the effective and successful management of projects, production, quality control, enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. · Train, coach, and counsel employees· Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions· Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems· Analyse and improve organizational process and workflow· Communicate customer issues with relevant teams and devise ways of improving the customer experience, including resolving problems and complaints· Work closely with management to implement policies, procedures, systems and to follow through with implementation.· Work closely with the production manager and team to ensure we are utilizing our resources effectively. · Develop, implement, and maintain quality assurance protocols· Lead, motivate, and support a large team within a time-sensitive and demanding environment· Manage timely data collection to update operations metrics to achieve revenue targets, reduce cost, eliminate errors, and deliver excellent customer service Show less

• Head Of Customer Support

  • Feb 2021 - Jul 2021

  Communication is my bread and butter. I make use of my communication acumen and relationship building capabilities to expand customers bases and increase sales for a design agency industry.Some of my key role include:Minimise Refunds & ChargebackEnsure the project deliveriesHelping in increasing revenue across the U.K/U.S regionSpecialities: Project management, Customer relationship management, staff training and mentoring



Digimatic

• Pakistan
• IT Services and IT Consulting

• Head Of Customer Support Dept

  • Jun 2020 - May 2021

• Technical Support Professional

  • Feb 2019 - Jun 2020



Cuff Security Services Limited

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Security Operations Specialist

  • Apr 2010 - Dec 2017