M.A Faruque

Officer- Fulfillment at Apex Footwear Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Dhaka, Bangladesh, BD
Languages
  • bangla Elementary proficiency
  • English Elementary proficiency
  • Hindi Limited working proficiency

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Bio

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Credentials

  • Communication Skills
    MuktoPaath
    Feb, 2022
    - Nov, 2024
  • Microsoft PowerPoint Basics
    MuktoPaath
    Feb, 2022
    - Nov, 2024
  • Microsoft Word Basics
    MuktoPaath
    Jan, 2022
    - Nov, 2024
  • Digital Marketing
    CodersTrust Bangladesh
    Dec, 2019
    - Nov, 2024

Experience

  • Apex Footwear Limited
    • Bangladesh
    • Retail
    • 500 - 600 Employee
    • Officer- Fulfillment
      • Dec 2022 - Present

  • REDX
    • Bangladesh
    • Transportation, Logistics, Supply Chain and Storage
    • 400 - 500 Employee
    • Team Lead
      • Oct 2021 - Nov 2022

      ● Handle the Inbound & outbound process. information. ● Maintain the route plan & rider management. ● Maintain SLA,5S, FEFO. ● Make the report of which is based on customer’s experience. of the listing. ● Collaborate with merchants & customers. ● Follow-up the B2B & B2C process. ● Maintain the delivery success rate. ● Solved customers & merchants Issues. ● Handle the Inbound & outbound process. information. ● Maintain the route plan & rider management. ● Maintain SLA,5S, FEFO. ● Make the report of which is based on customer’s experience. of the listing. ● Collaborate with merchants & customers. ● Follow-up the B2B & B2C process. ● Maintain the delivery success rate. ● Solved customers & merchants Issues.

  • Bproperty.com
    • Bangladesh
    • Real Estate
    • 300 - 400 Employee
    • Sales Advisor
      • Feb 2021 - Aug 2021

      ● Helping customers understand the benefits of the products and services they are looking for. ● Generate client service and sales report for management. ● Customer consulting to promote the company and its products, maximizing business opportunities and building relationships. ● Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. ● Achieve agreed upon sales targets and outcomes within schedule. ● Report to the manager about the listing and the quality of the listing. ● Reporting of sales figures & KPI. Show less

  • It Grow Division Limited
    • House#48 Road#11 Block # F Banani Dhaka
    • Client Relationship Manager
      • Jan 2016 - Feb 2021

      ● Provide outstanding services and ensure client satisfaction. ● Generate client service reports for management. ● Documentation and Evaluation of the required customer data & information. ● Develop best practices to improve service quality and productivity. ● Investigation of customer relationships on the context of CRM. ● Provide outstanding services and ensure client satisfaction. ● Generate client service reports for management. ● Documentation and Evaluation of the required customer data & information. ● Develop best practices to improve service quality and productivity. ● Investigation of customer relationships on the context of CRM.

Education

  • Southeast University
    Master of Business Administration - MBA, Marketing
    2017 - 2018
  • ISCEA
    PGDSCM, Logistics, Materials, and Supply Chain Management
    2022 -
  • Manarat International University
    Bachelor of Business Administration (BBA), Finance, General
    2013 - 2017
  • Dania University College
    HSC, Business/Commerce, General
    2011 - 2012
  • Adorsho Academy
    SSC, Business/Commerce, General
    2009 - 2010

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