Müge Dedeoğlu
CRM Consultant/Business Analyst at İdea Teknoloji Çözümleri- Claim this Profile
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Bio
Credentials
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Certificate of Achievement on Process Design Training
İdea Teknoloji ÇözümleriMar, 2023- Nov, 2024 -
SQL Temelleri Eğitimi Başarı Belgesi
İdea Teknoloji ÇözümleriJan, 2023- Nov, 2024 -
Salesforce Certified Administrator (SCA)
SalesforceNov, 2022- Nov, 2024
Experience
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İdea Teknoloji Çözümleri
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Türkiye
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IT Services and IT Consulting
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1 - 100 Employee
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CRM Consultant/Business Analyst
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Nov 2022 - Present
Carried multi-task at İdea Technology Solutions. Participated in the Support Team for the case and request management of the CRM SaaS projects of the prominent companies from Turkey and abroad. Working and assisting with Chief Business Analyst on the preparing documentation, holding weekly meetings with partners on one of the most important projects of the Company. * Working as an intermediary/bridge between customers/partners and developer team * Preparing Process Design Documents for new products and additional requests from customers. Show less
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Salesforce Administrator/Salesforce Consultant
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Feb 2020 - Oct 2022
* Worked in the development processes of different projects as Salesforce Administrator and Salesforce Consultant As a Consultant collaborated with Project Managers, Solution Architects, and Developer team - Create Business Process Maps - Write user stories - Gather requirements * As an Administrator created custom objects, fields, relationships, field dependencies, applications, record types, pathes, validation rules, formula fields, profiles, users and roles according to organizational hierarchy requirement. * Set and configure security models, profile permissions, role hierarchy, sharing rules. * Customized standard objects such as Accounts, Contacts, Opportunities, Cases, Leads. * Created complex reports and dashboards. * Worked with Workflows, Flows, Process Builders. * Created and monitored Approval Processes. * Customized Page Layouts, created and monitored Lightning Components * Worked on Case Management. * Involved in migrating data into an application using Apex Data Loader and Data Import Wizard through CSV files. * Developed and customized salesforce.com application based on the user and customer needs. Show less
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Ministry of Foreign Affairs of the Republic of Türkiye
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Türkiye
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International Affairs
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100 - 200 Employee
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Second Secretary
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Mar 2017 - Dec 2017
Deputy Directorate General for Bilateral Economic Affairs *Responsible for conducting and improving economic and commercial relations between Turkey and Gulf Countries including Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Oman, Bahrain and Iran. Deputy Directorate General for Bilateral Economic Affairs *Responsible for conducting and improving economic and commercial relations between Turkey and Gulf Countries including Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Oman, Bahrain and Iran.
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Turkish Embassy in Muscat, Sultanate of Oman
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Muscat, Masqaţ, Oman
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Second Secretary/Deputy Chief of Mission
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Sep 2012 - Feb 2017
- Worked as the second high rank career diplomat of the mission and as the Charge d’Affairs a.i. -Deputy Chief of Mission (DCM)-. - Responsible for conducting and improving all aspects of political, economic, commercial and cultural affairs between Turkey and Oman, *Preparation, organization and coordination of all phases of high-level visits, liaising with other stakeholders, INGOs, NGOs, associations, and institutions. * Guiding the Turkish firms working in Oman on overcoming bureaucratic problems and potential investment opportunities in the Sultanate of Oman, *Improving cultural relations between two countries by arranging cultural events and exhibitions, * Managing the chancery, supervising 20+ personnel, monitoring staff performance, ensuring the completeness and update of the archive, monitoring procurement activities, and monitoring the consulate section. *Gathering information about the political and economic state of the host country. Writing reports and advising seniors on relevant developments. Negotiating international agreements. *Following and reporting the local media to inform those concerned about recent developments in the host country. Show less
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Ministry of Foreign Affairs of the Republic of Türkiye
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Türkiye
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International Affairs
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100 - 200 Employee
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Diplomat/Third Secretary
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Dec 2010 - Sep 2012
Deputy Directorate General for NATO and European-Atlantic Security AffairsResponsibilities:* Transmitting, reporting and analyzing on Turkey-NATO military and political relations,*Preparing information notes and talking points to the high level officials for their interactions with NATO officials
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Diplomat/Attache
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Dec 2009 - Dec 2010
Department of Human Resources
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Diplomat/Attache
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Dec 2008 - Dec 2009
Deputy Directorate General for Maritime Affairs,Aviation and Border Issues:Responsiblities:*Granting and monitoring the permits for the passage of military ships of states that are not party to the Montreux ConventionPermission procedures for foreign flagged vessels wishing to conduct scientific research in Turkish maritime jurisdictions*Transmitting daily correspondence between Turkish public institutions and foreign missions acredited to Turkey
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Turkish Embassy in Vilnius
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Vilnius, Vilniaus, Lithuania
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Internship Trainee
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Feb 2009 - Mar 2009
Learned operations of foreign service on-site Learned operations of foreign service on-site
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Central Bank of the Republic of Türkiye
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Türkiye
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Banking
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700 & Above Employee
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Internship Trainee
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Jul 2006 - Jul 2006
Got training by Communications and Foreign Relations Department Got training by Communications and Foreign Relations Department
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Ziraat Bankası
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Banking
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700 & Above Employee
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Intern
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Aug 2005 - Sep 2005
Learned each level of processes of banking operations on-site. Learned each level of processes of banking operations on-site.
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Education
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2018 - 2022
Orta Doğu Teknik Üniversitesi
Master of Science - MS, Middle Eastern Studies -
2002 - 2007
Marmara Üniversitesi
Lisans Derecesi, Political Science and International Relations
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