Léa Giberay

Executive Assistant Manager at Hôtel SPA Restaurant Les Sept Fontaines
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Contact Information
us****@****om
(386) 825-5501
Location
France, FR
Languages
  • Anglais Full professional proficiency
  • Espagnol Professional working proficiency
  • Francais Native or bilingual proficiency

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Credentials

  • MBA VATEL Directrice Hôtellerie Internationale
    Vatel International Business School - Hotel & Tourism Management
    Jan, 2022
    - Sep, 2024
  • Bachelor's Degree in Hospitality Management
    Vatel International Business School - Hotel & Tourism Management
    Jul, 2019
    - Sep, 2024

Experience

  • Hôtel SPA Restaurant Les Sept Fontaines
    • France
    • Hospitality
    • 1 - 100 Employee
    • Executive Assistant Manager
      • Mar 2022 - Present

      Management of 80 employeesManagement of daily operationsRecruitment, on-boarding, support and training Reporting, analysis and implementation of corrective measuresRevenue management (startegy, yield management, distribution, ...) Soft ware implementation (PMS "HotSoft", Restaurant Soft Ware "Trivec", Channel manager "D-Edge", Reservation tool "Overfull", CRM "Experience Hotel"...)Business development (commercial prospection, professionnal fair, business contracts...)Coordination of events from request to follow-upGuest relations, management of guests complainsQuality control Communication supervisor (newsletter, social media, website...)Green Key Certification and CSR approach Show less

    • Revenue Manager
      • Aug 2021 - Apr 2022

      Implementation of a revenue management strategyImplementation of new distribution channels Business development (commercial prospection, business contracts...) Reporting and analysis Reception team training in revenue management and salesResults : +10% occupation rate and +40€ average price Opening of "Hôtel Le Rempart" in July 2021 : Revenue management policy, distribution channels, business developpement, team training, soft ware implementation, communication... Evolution to the position of executive assistant Show less

    • Revenue Manager
      • Jan 2021 - Aug 2021

      Implementation of a revenue management strategyImplementation of new distribution channels Reporting and analysis Opening of "Hôtel Le Rempart" in July 2021 : Revenue management policy, distribution channels, business developpement, team training, soft ware implementation, communication...

  • Hôtel Le Rempart ***
    • France
    • Hospitality
    • Executive Assistant Manager
      • Jul 2021 - Present

      Management of 80 employees Management of daily operations Recruitment, on-boarding, support and training Reporting, analysis and implementation of corrective measures Revenue management (startegy, yield management, distribution, ...) Soft ware implementation (PMS "HotSoft", Restaurant Soft Ware "Trivec", Channel manager "D-Edge", Reservation tool "Overfull", CRM "Experience Hotel"...) Business development (commercial prospection, professionnal fair, business contracts...) Coordination of events from request to follow-up Guest relations, management of guests complains Quality control Communication supervisor (newsletter, social media, website...) Green Key Certification and CSR approach Show less

  • Vatel International Business School - Hotel & Tourism Management
    • Hospitality
    • 1 - 100 Employee
    • Étudiant en master
      • Sep 2019 - Aug 2021

      Revenue Management specialization. TOIEC : 935/990 points. With distinction : 15.76/20 Classes of : Financial analysis, human ressources, marketing, IT, business strategy, communication, negociation. Training in restaurants and hotels every two weeks. Revenue Management specialization. TOIEC : 935/990 points. With distinction : 15.76/20 Classes of : Financial analysis, human ressources, marketing, IT, business strategy, communication, negociation. Training in restaurants and hotels every two weeks.

  • Villa La Coste Hôtel & Spa - Palace
    • France
    • Hospitality
    • 1 - 100 Employee
    • Chef de rang
      • Jun 2019 - Oct 2019

      Service, up-selling, guest relation Versatility Room service Integration and training of new employees and trainees Cooperation with Helene Darroze for her gastronomic pop-up restaurant in August at Villa Lacoste Service, up-selling, guest relation Versatility Room service Integration and training of new employees and trainees Cooperation with Helene Darroze for her gastronomic pop-up restaurant in August at Villa Lacoste

  • LE BISTROT D'ANTOINE
    • France
    • Chef de rang
      • Sep 2018 - Nov 2018

      Service, up-selling, guest relation Service, up-selling, guest relation

  • La Suite Villa
    • Martinique
    • Hospitality
    • 1 - 100 Employee
    • Chef de rang
      • Nov 2017 - Apr 2018

      Service, up-selling, guest relation Event coordination Involvement in creation of the wine list Service, up-selling, guest relation Event coordination Involvement in creation of the wine list

  • Hôtel Christiania *****
    • France
    • Hospitality
    • 1 - 100 Employee
    • Réceptionniste
      • Dec 2016 - Apr 2017

      Check-in and check-out, follow-up of customer requests, room and restaurant bookings Guest relation Concierge Spa reception Check-in and check-out, follow-up of customer requests, room and restaurant bookings Guest relation Concierge Spa reception

Education

  • Vatel France
    MBA spécialisé, Directrice Hôtellerie Internationale
    2019 - 2021
  • Vatel France
    Bachelor's degree, Management hôtelier
    2016 - 2019
  • Lycee Albert Thomas
    Baccalaureat ES, 16,01
    2013 - 2016

Community

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