Lyubov Kudina

Customer Support Specialist at Currency.com
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Contact Information
us****@****om
(386) 825-5501
Location
Belarus, BY

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Credentials

  • IT Project Manager
    IT Academy
    Nov, 2020
    - Nov, 2024
  • Certificate of Completion
    DoubleTree by Hilton Minsk
    Oct, 2017
    - Nov, 2024
  • Certificate of Recognition
    DoubleTree by Hilton Minsk
    Oct, 2017
    - Nov, 2024

Experience

  • Currency.com
    • Gibraltar
    • Financial Services
    • 100 - 200 Employee
    • Customer Support Specialist
      • 2021 - Present

      Support clients at all levels; Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and social networks;Assist clients with the KYC procedure; Provide a tour around the trading platform; Build client trust and satisfaction through professional support and training; Be keenly aware of the competitive landscape and understand financial markets; Collect clients’ feedback and analyse how clients’ experience can be improved; Keep open communication between the departments to resolve any issues.

  • YF
    • Personal Assistant to CEO (part-time job)
      • Oct 2020 - Nov 2020

      Dealing with correspondence;Typing, compiling and preparing reports, presentations and correspondence;Organising and planning meetings;Executing various requests. Dealing with correspondence;Typing, compiling and preparing reports, presentations and correspondence;Organising and planning meetings;Executing various requests.

  • Ginger
    • Restaurant Manager
      • Feb 2020 - Apr 2020

      Greeting and advising customers;Taking reservations;Agreeing and managing budgets;Problem solving. Greeting and advising customers;Taking reservations;Agreeing and managing budgets;Problem solving.

  • VinoTytun
    • Shop Assistant (part-time job)
      • Jan 2019 - Mar 2019

      Ensure high levels of customer satisfaction through excellent sales service;Ascertain customers’ needs and wants;Recommend and display items that match customer needs;Welcome and greet customers;Keep up to date with product information;Accurately describe product features and benefits. Ensure high levels of customer satisfaction through excellent sales service;Ascertain customers’ needs and wants;Recommend and display items that match customer needs;Welcome and greet customers;Keep up to date with product information;Accurately describe product features and benefits.

  • National Art Museum of the Rubublic of Belarus
    • Trainee
      • Sep 2018 - Oct 2018

      Conducting and preparing a potentially new excursion;Working with museum funds;Executing various tasks of the museum researcher. Conducting and preparing a potentially new excursion;Working with museum funds;Executing various tasks of the museum researcher.

  • DoubleTree by Hilton Minsk
    • Belarus
    • Hospitality
    • 1 - 100 Employee
    • Trainee
      • Mar 2018 - Apr 2018

      Personal Assistant to Housekeeping Manager;Executing various requests. Personal Assistant to Housekeeping Manager;Executing various requests.

Education

  • Minsk State Linguistic University
    Bachelor's degree, Specialist in intercultural communication, translator-referent
    2018 - 2021
  • IT Academy
    IT Project Management
    2020 - 2020

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