Lyssa Parisella

VP Customer Success & Sales at Runn
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Contact Information
us****@****om
(386) 825-5501
Location
Vancouver, British Columbia, Canada, CA
Languages
  • English Native or bilingual proficiency
  • French Native or bilingual proficiency
  • Spanish Limited working proficiency
  • Italian Limited working proficiency

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Credentials

  • PMC Level I
    Pragmatic Institute
    Jul, 2020
    - Sep, 2024
  • Certified Change Management Professional (CCMP)
    UBC Sauder School of Business
    Jan, 2020
    - Sep, 2024
  • CCSM Level 3
    WnTD Partners

Experience

  • Runn
    • Mexico
    • Advertising Services
    • 1 - 100 Employee
    • VP Customer Success & Sales
      • Jan 2023 - Present

    • Head of Customer Success
      • Mar 2022 - Jan 2023

  • Parisella Consulting Services
    • Customer Success & Revenue Consultant
      • Jul 2017 - Present

      Freelance Customer Success consulting and coaching, specializing on scaling operations.

    • Senior Project Manager
      • Jun 2017 - Present

  • ePACT Network Ltd.
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • VP, Customer Experience
      • Jan 2021 - Mar 2022
    • Director of Customer Success
      • Aug 2015 - Jun 2020

    • Customer Service Manager
      • Aug 2013 - Aug 2015

  • BCI Inc (Brown Crawshaw)
    • Program Manager
      • Jun 2007 - Aug 2013

Education

  • Simon Fraser University
    Masters degree, Communication and Media Studies
  • McGill University
    Bachelor of Arts (B.A.), History & Economics, Minor: Education
  • British Columbia Institute of Technology / BCIT
    Certificate, Project Management
  • Concordia University
    Certificate, Digital Media

Community

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