Bilingual Digital Health Associate

• Jun 2020 - Present

Event Coordinator Glendon's Women And Trans* Center

• Sep 2019 - Jun 2020

We are a small organization on the Glendon Campus, which offers a safer space for women, trans and gender non-conforming people to come and be a part of a greater community. We are proud to be able to offer a choice-model food bank, an emergency shelter, and resources (including but not limited to : condoms (M/F), tampons/pads, Plan B and pregnancy tests). Responsibilities include:* Create and execute community building, advocacy or informational events to promote the center* Outreach to collaborators and sponsors* Recruiting and hiring of staff* Maintaining staff and community communications* Crisis mediator Show less

VP for Mature Student's Association

• Sep 2017 - Jun 2020

We are an on campus organization aiming to develop resources and support for all enrolled mature or part-time students on campus. We are passionate about every student's success at all levels and meet them where they are at. Responsibilities include: * Event creation and coordination* Develop community and increase event attendance* Create and advertise monthly newsletters* Recruiting and hiring of staff

Senior Bilingual Logistics Associate

• Sep 2017 - Jun 2020

Ensuring that our fleet is supported throughout their deliveries and assisting when they encounter problems with vendors or customers. Making sure that all cities and zones are not excessively delayed and adjusting staffing accordingly. Responsibilities include: * POC for couriers on deliveries in various cities * Facilitating courier scheduling * Troubleshooting and problem solving active deliveries Ensuring that our fleet is supported throughout their deliveries and assisting when they encounter problems with vendors or customers. Making sure that all cities and zones are not excessively delayed and adjusting staffing accordingly. Responsibilities include: * POC for couriers on deliveries in various cities * Facilitating courier scheduling * Troubleshooting and problem solving active deliveries

Bilingual Lifestyle Manager

• Sep 2016 - Sep 2017

Creating vacation plans and arranging outings for Visa's premium card members and their families. Ensuring high quality calls with high turnaround on requests sent in. Responsibilities include: *High inbound call volume call centre environment *Accurately provide lifestyle assistance *Apply payments on customer’s behalf *Provide world class benefits to all members Creating vacation plans and arranging outings for Visa's premium card members and their families. Ensuring high quality calls with high turnaround on requests sent in. Responsibilities include: *High inbound call volume call centre environment *Accurately provide lifestyle assistance *Apply payments on customer’s behalf *Provide world class benefits to all members

Bilingual Customer Service Representative

• Jun 2014 - Aug 2016

Creating shipments for distributors across Canada to carry our brand. Maintaining contact with distributors and contributing to setting up showroom events. Responsibilities include: *High inbound call volume in call centre environment *Accurate data entry in the company’s proprietary order management database *Apply account credits and modify payments *Extensive knowledge of the product and services offered *Manage stock transfers to acquire a better fill rate on orders *Provide training to new employees *Troubleshooting warranty pieces with customers Show less

Bilingual Liaison/Sales Specialist

• Feb 2010 - May 2014

Assisted independent representatives to attain and maintain their sales goals for the year. Provided training to better their business and attain the next tier of their sales. Responsible for growing French speaking cities and expand on sales targets. Responsibilities include: *High inbound call volume in call centre environment *Accurate data entry in the company’s proprietary order management database *Extensive outreach to the field for multiple event invitations, relationship maintenance, increase event attendance or various calls as required (focus on developing the French market). *Accurate data entry in the company’s proprietary order management database; add payments, adjust order entry *Team lead of a designated area at yearly National Conference event since 2011 *Generate call lists as required *Make contact with the field to initiate their business *Assign new interested customers to representative from our automated lead database *Serve as liaison; to the sales force providing information and training, to prospective new Silpada Designs Representatives *Act as a support in the translation of sales materials from English to French and provide feedback on new material in French. *Other duties and projects as assigned. Show less

Sales Clerk

• Apr 2013 - Jun 2013

*Operated the point of sale system *Keep track of inventory and re-stock areas as needed *Balance till register at the end of each day and produce accurate count of till balance *Keep store organized and presentable throughout the day *Provide suggestions and product information on various products *Operated the point of sale system *Keep track of inventory and re-stock areas as needed *Balance till register at the end of each day and produce accurate count of till balance *Keep store organized and presentable throughout the day *Provide suggestions and product information on various products

Sales Clerk/Customer Service

• Nov 2007 - Jan 2010

*Assisted customers with purchases, identifying product locations, general questions regarding the store and products *Operated the point of sale system *Assigned general duties and communicated daily changes to peers and approve/supervise peers return orders as team/department lead *Re-organize shelving units or wall units according to new featured products or to better accommodate large shipments of popular items *Provide team members with rotation times for various positions within the department *General duties as assigned by management Show less