CYBER SECURITY CHIEF

• Sep 2019 - Present

IT Specialist

• Oct 2013 - Present

Currently serve as Information Technology Specialist (As a contractor) for the DoD Education Activity School System’s Global Customer Support Help Desk. Analyze Help Desk tickets to coordinate and communicate between Tier 1 and Tier 2 technicians for Help Desk escalations. Ensures Help Desk tickets are properly documented with troubleshooting steps before tickets are properly routed and escalated. Oversee management of IT accounts, network rights and access to systems and equipment to ensure consistent application of established policies and procedures, and to evaluate the effectiveness of established business processes.Provide Help Desk support for all work stations and staff users at the Americas Headquarters using Microsoft AD and SCCM Management systems. Resolve help desk tickets and serve as primary technical support for any hardware/software interoperability problems.

IT Specialist

• Oct 2013 - Present

Currently serve as Information Technology Specialist (As a contractor ) for the DoD Education Activity School System’s Global Customer Support Help Desk. Analyze Help Desk tickets to coordinate and communicate between Tier 1 and Tier 2 technicians for Help Desk escalations. Ensures Help Desk tickets are properly documented with troubleshooting steps before tickets are properly routed and escalated. Oversee management of IT accounts, network rights and access to systems and equipment to ensure consistent application of established policies and procedures, and to evaluate the effectiveness of established business processes.Provide Help Desk support for all work stations and staff users at the Americas Headquarters using Microsoft AD and SCCM Management systems. Resolve help desk tickets and serve as primary technical support for any hardware/software interoperability problems.

Artist/IT major