Experience

First Choice Care

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Allocation Analyst

  • Jun 2023 - Present



TSA Group - Australia

• Australia
• Outsourcing/Offshoring
• 700 & Above Employee

• Call Center Representative

  • Dec 2022 - Feb 2023

  • Resolved 15-30 customer queries per shift • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer. • Updated customer accounts, addresses and contact information within call management databases. • Engaged actively with callers, confirming or clarifying information and diffusing anger. • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. • Consulted with customers to resolve service and billing issues. • Adjusted bills and refunded money to resolve customers' service or billing complaints • Managed services such as Console, Siebel and Transact • Post call notes to record customer interaction and solution outcome • Scheduling customers for appointments and call back appointments with Telstra representatives Show less



Regis Aged Care

• Australia
• Hospitals and Health Care
• 700 & Above Employee

• Geriatric Nursing Assistant

  • Sep 2021 - Nov 2022

  • Maintained daily living standards by assisting clients with personal hygiene needs • Supported bathing, dressing and personal care needs. • Delivered oral medications, monitoring responses for new concerns. • Employed mobility devices and equipment to transfer patients, following all safety procedures to avoid injuries • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company procedures • Provided ongoing compassionate patient care for each client • Transported and accompanied patients to medical appointed • Worked closely with clinical staff to support therapeutic and behavioural plans Show less



San Churro

• Australia
• Hospitality
• 100 - 200 Employee

• Shift Manager

  • Dec 2017 - May 2021

  • Consistently exhibited a calm demeanour during times of high volume to keep store running smoothly and to set a positive example for shift team • Adhered to company standards and compliance requirements for operations and cleanliness of all areas • Responding to complaints and customer feedback via organisations feedback program • Stock take and weekly replenishing order • Utilised interpersonal communication skills to enhance customer experience and add value to each interaction • Provided leadership, insight and mentoring to newly hired employees to supply knowledge • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement Show less