Lyra McMullen
Customer Service Specialist at Hanover Consumer Co Op- Claim this Profile
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Japanese -
Topline Score
Bio
Credentials
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JLPT Test Level 3 passed
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Experience
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Hanover Consumer Co Op
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United States
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Retail
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1 - 100 Employee
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Customer Service Specialist
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Aug 2020 - Present
I was already an experienced receiver when I came onboard at Hanover Consumer Cooperative society's smallest Coop grocery store. Since beginning my position at the Coop community Market, I have worked to expand my grocery store experience by taking charge of the Produce and Wine sections. With input from the store manager and category merchandisers I am largely responsible for ordering, product rotation, new item additions, and shrink. I am happy to say I will leave behind an almost completely reset wine section and a revitalized produce section. Show less
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self-employed
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Real Estate
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1 - 100 Employee
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Antique Dealer and Appraiser
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Aug 2011 - Present
Appraised over half a dozen private doll collections for owner education and resale Attended auctions and bid successfully on doll collections for resale Successful Direct and Consignment sales on eBay totaling over $4,500 gross sales to date! Specialty in Dolls, Textiles, Fashion and Costume Appraised over half a dozen private doll collections for owner education and resale Attended auctions and bid successfully on doll collections for resale Successful Direct and Consignment sales on eBay totaling over $4,500 gross sales to date! Specialty in Dolls, Textiles, Fashion and Costume
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City Market, Onion River Co-op
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United States
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Retail
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200 - 300 Employee
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Receiver
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Oct 2017 - Aug 2020
Receiving Data Entry Inventory and Quality Control Staff Training Some of my accomplishments while at the Coop include extensive revisions to the Receiving Procedure Manual, particularly establishing a procedure for researching old credits with our largest distributor UNFI, utilizing their website search features and our database of credit memos. Most recently, with the approval of the department managers, I've established a sanitization protocol for the Receiving Office during the Covid-19 crisis and an Excel spreadsheet detailing changes to specific vendors delivery procedures during the pandemic. Show less
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Iroquois Manufacturing Co
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United States
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Machinery Manufacturing
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1 - 100 Employee
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Administrative Assistant/Receptionist
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Jan 2017 - Oct 2017
Data Entry and Receiving in Pro IV Composed and Edited Wholesale and Retail Catalogs and Pricelists in MS Word Data Entry and Receiving in Pro IV Composed and Edited Wholesale and Retail Catalogs and Pricelists in MS Word
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Administrative Assistant
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Jun 2016 - Sep 2016
Managed Read and Win event preparation and execution Tracked Group Ticket Sales, RSVPs in Excel Prepared and posted multiple simulaneous mass-mailings Managed Read and Win event preparation and execution Tracked Group Ticket Sales, RSVPs in Excel Prepared and posted multiple simulaneous mass-mailings
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Administrative Assistant
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Jul 2015 - Sep 2015
Managed volunteers for Read and Win event during Fair Successfully Processed and Tracked Group ticket Sales for Vendor Coordinator Prepared Agricultural Hall of Fame Luncheon Invitations, Donations and RSVPs in Excel Managed volunteers for Read and Win event during Fair Successfully Processed and Tracked Group ticket Sales for Vendor Coordinator Prepared Agricultural Hall of Fame Luncheon Invitations, Donations and RSVPs in Excel
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Home Depot
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Construction
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700 & Above Employee
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Merchandising Execution Associate
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Jul 2013 - Apr 2015
Merchandised shelves according to Plan-o-gram Serviced and Repaired Vendor Displays Packed-down inventory Merchandised shelves according to Plan-o-gram Serviced and Repaired Vendor Displays Packed-down inventory
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University of Vermont
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United States
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Higher Education
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700 & Above Employee
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Temporary Data Entry
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Nov 2012 - Dec 2012
Data Entry into Banner student/recruit database (Oracle) Opened and sorted large volume of incoming mail for prospective student applications Data Entry into Banner student/recruit database (Oracle) Opened and sorted large volume of incoming mail for prospective student applications
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University of Vermont College of Medicine
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Wellness and Fitness Services
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1 - 100 Employee
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Temporary Administrative Assistant
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Jun 2012 - Sep 2012
Answered phones, directed and assisted students with needs Data entry into Word, Excel and curriculum database Scanned documents to be archived Event preparation and ongoing course support Answered phones, directed and assisted students with needs Data entry into Word, Excel and curriculum database Scanned documents to be archived Event preparation and ongoing course support
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VCA Brown Animal Hospital
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United States
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Environmental Services
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1 - 100 Employee
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Veterinary Receptionist
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Sep 2011 - Feb 2012
Answered phones, and directed incoming phone calls Responded to client emails and enquiries delivered by website marketing portal using Microsoft Outlook Scheduled Appointments Maintained accurate medical records for patients and clients Answered phones, and directed incoming phone calls Responded to client emails and enquiries delivered by website marketing portal using Microsoft Outlook Scheduled Appointments Maintained accurate medical records for patients and clients
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Assistant Language Teacher
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Jul 2007 - Jul 2011
Taught English to Secondary school students Developed supplementary curriculum to support government approved textbooks in collaboration with English Teachers Made and gave engaging PowerPoint presentations to students about overseas travel and other topics Used MS Word with Japanese Language IME to prepare worksheets and other classroom materials Tutored and assisted students studying for STEP tests, college entrance exams, applications to study overseas, Prefectural speech and essay contests Show less
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Veterinary Receptionist
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Aug 2005 - Jul 2007
Answered phones, and directed incoming phone calls Scheduled Appointments Maintained accurate medical records for patients and clients Answered phones, and directed incoming phone calls Scheduled Appointments Maintained accurate medical records for patients and clients
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Frog Hollow
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United States
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Environmental Services
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1 - 100 Employee
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Sales Manager
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May 2002 - Jul 2005
Bought, Tracked and Managed inventory as well as sales for wholesale accounts as well as over 200 consignment artists Hired, Trained and Managed seasonal sales staff Shipped customer orders and artists’ work daily Scheduled and Prepared rotating Exhibitions including monthly "Featured Artist" displays Designed supervised and executed front window displays and holiday gallery layout Bought, Tracked and Managed inventory as well as sales for wholesale accounts as well as over 200 consignment artists Hired, Trained and Managed seasonal sales staff Shipped customer orders and artists’ work daily Scheduled and Prepared rotating Exhibitions including monthly "Featured Artist" displays Designed supervised and executed front window displays and holiday gallery layout
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Education
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1997 - 2001
Fashion Institute of Technology
MA, Museum Studies -
2005 - 2006
St. Michael's College, Colchester VT
TESOL diploma program, Japanese 10 credits -
1992 - 1996
Bard College
BA, Art history
Community
