Experience

Colorado Animal Specialty & Emergency (CASE)

• Veterinary Services
• 1 - 100 Employee

• Client Experience Representative

  • Dec 2022 - Present

  Field phone calls for hospital. Check in and out clients for specialty and ER appointments. Process intakes, estimates, and transactions. Assist triage team as first eyes on a patient to ensure timely care. Communicate effectively among clinical and non-clinical staff. Field phone calls for hospital. Check in and out clients for specialty and ER appointments. Process intakes, estimates, and transactions. Assist triage team as first eyes on a patient to ensure timely care. Communicate effectively among clinical and non-clinical staff.



West Ottawa Public Schools

• Education Administration Programs
• 300 - 400 Employee

• Secretary

  • Mar 2021 - Mar 2022

  -Processed enrollment for K-5 students and preschoolers -Collaborated with teachers, paraprofessionals, and staff within school and throughout district -Ordered supplies for whole building -Worked with local ISD to process applications and enrollments for the Great Start Readiness Program -Designed and published bi-weekly building newsletter -Managed absences for teachers and staff in building -Assisted office clerk with student attendance -Answered phone calls and made outbound calls as needed -Assisted parents via phone, email, and in-person communication -Provided first aid and counseled students on health concerns when able Show less



Express Signs, Inc.

• United States
• Printing Services
• 1 - 100 Employee

• Administrative/Marketing Assistant

  • Feb 2020 - Mar 2022

  -Intake orders daily for signs through shopVox and Wordpress plugin WooCommerce. -Proof artwork to customer to ensure accuracy and customer satisfaction. -Write copy for website, including articles and product pages. -Layout artwork for customer re-orders using Adobe Illustrator and Adobe Acrobat. -Assist managing company's marketing campaigns, including laying out brochures and postcards. -Create and schedule social media posts using Hootsuite. -Intake orders daily for signs through shopVox and Wordpress plugin WooCommerce. -Proof artwork to customer to ensure accuracy and customer satisfaction. -Write copy for website, including articles and product pages. -Layout artwork for customer re-orders using Adobe Illustrator and Adobe Acrobat. -Assist managing company's marketing campaigns, including laying out brochures and postcards. -Create and schedule social media posts using Hootsuite.



Allendale Charter Township

• United States
• Government Administration
• 1 - 100 Employee

• Recording Secretary

  • Feb 2020 - Jan 2021

  -Record minutes for the planning commission using Microsoft Word. -Edit minutes into a clear and concise narrative of the meeting, focusing on motions and decisions made by the Township's commissioners. -Represent the commissioners' voices in the minutes by taking notes and reviewing audio recordings. -Write minutes using plain language that is accessible and easily understood by the public. -Seek feedback from the Township's planning consultant to ensure accuracy of events and technical subjects discussed by the commissioners while maintaining plain language. Show less



Talent Inc.

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Freelance Resume Writer

  • Dec 2019 - Feb 2020

  Use proven resume strategies to rewrite resumes for job seekers. Follow proper grammar and punctuation conventions while also considering international writing conventions for non-US clients. Communicate openly with clients via email, guiding them through the process. Use proven resume strategies to rewrite resumes for job seekers. Follow proper grammar and punctuation conventions while also considering international writing conventions for non-US clients. Communicate openly with clients via email, guiding them through the process.



Express Employment Professionals of Holland/Muskegon

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Talent Acquisition Recruiter

  • Sep 2019 - Nov 2019

  Assist job seekers by responding to applications and inviting them to speak with a staffing consultant.Expedite the on-boarding process to give applicants and current associates a stress-free job search experience.Screen talent to ensure effective matching between applicants and available jobs.Aid flow of front office when needed.Answer phone calls, answer questions over phone, and transfer calls as needed.

• Front Office Coordinator

  • May 2019 - Nov 2019

  Control flow of front office by assisting applicants and associates at the front desk.Help applicants and associates feel at ease during a potentially turbulent time in their lives.Answer all incoming phone calls.Field job inquiries, take messages, and transfer calls as necessary.Start on-boarding process for associates and directing paperwork depending on applicant needs.Manage paperwork by scanning all documents to digital filing system, pulling pertinent legal documents, verifying information, and filing documents in cabinets. Show less



Imperial Municipal Services

• United States
• Consumer Goods
• 1 - 100 Employee

• Administrative Assistant

  • Sep 2018 - Apr 2019

  Answer all incoming phone calls and voice messages. Assist communities in West Michigan with local building ordinances by - writing building permits, - facilitating monetary transactions, - communicating with government officials charged with building code enforcement, and - answering questions pertaining to building permits and transferring questions to more qualified persons when necessary. Managed front office, including aiding customers at the front desk, ordering office supplies, and troubleshooting technical difficulties. Provided other assistance to employer as necessary, such as developing company website as a side project. Show less



McNutt & Partners, LLC

• United States
• Advertising Services
• 1 - 100 Employee

• Assistant Copywriter Intern

  • May 2017 - Sep 2018

  Write blog and social media copy (~8 per week) for clients in various industries. Apply SEO (search engine optimization) to Web copy. Meet hard deadlines and deadlines inside a team. Practice writing for multiple audiences with consideration to client needs. Learning social media and marketing skills. Write blog and social media copy (~8 per week) for clients in various industries. Apply SEO (search engine optimization) to Web copy. Meet hard deadlines and deadlines inside a team. Practice writing for multiple audiences with consideration to client needs. Learning social media and marketing skills.



Filles Vertes Publishing

• Remote

• Editorial Intern

  • Jul 2017 - Dec 2017

  Assist in the read-through of manuscript submissions to the publishing company. Accepted, declined, or suggested revise and resubmits for manuscripts. Assist in the read-through of manuscript submissions to the publishing company. Accepted, declined, or suggested revise and resubmits for manuscripts.



Student Financial Services at Auburn University

• Auburn, Alabama Area

• Assistant Financial Aid Advisor

  • Jan 2016 - Dec 2017

  Answered calls at the financial aid office and transferred questions to suitable offices and advisers. Provided basic financial and billing assistance to students and parents concerning grants, loans, work study, etc. Answered calls at the financial aid office and transferred questions to suitable offices and advisers. Provided basic financial and billing assistance to students and parents concerning grants, loans, work study, etc.