Experience

Make-A-Wish® San Diego

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Database Manager

  • Nov 2021 - Present

• Database/Operations Manager

  • Oct 2014 - Oct 2021

• Database/Operations Coordinator

  • May 2011 - Sep 2014

   Manage Raiser's Edge (RE), (Version 7.91) development software database for all Make-A-Wish San Diego’s constituents: Input and update all constituent data, gift entry, detailed reporting, construct complex queries/exports/reports, compose/update/enter notes/media/action items, clean-up/updating of database, manage all donor files and verify data with Development staff. Provide routine and ad hoc database services including development of data entry procedures, queries, reports and conduct training on processes. Assist Finance Department with reconciliation of the donor and accounting databases (RE and Financial Edge) to provide data for annual audits and financial transparency. Produce acknowledgement letters and tax-receipts for all contributions Provide support for Development Office events, including: Walk for Wishes, Roll Out the Barrel gala, Make-A-Wish Tuna Challenge, Make-A-Wish Golf Classic, donor appreciation events. Perform other duties consistent with the above responsibilities and in support of President and CEO, Director of Finance & Administration, Vice President of Development & Marketing and the Development Team Plan and implement software upgrades and establish and document database procedures in accordance to Make-A-Wish Foundation of America’s national guidelines.  Liaison for organization’s IT, telecommunication, security, building and office equipment/supply consultants and vendors. Provide administrative/customer service to public inquiries and contacts. Show less



Opera Colorado

• United States
• Performing Arts
• 1 - 100 Employee

• Manager of Development Systems

  • Apr 2008 - Mar 2011

   Responsible for the overall integrity, administration, and maintenance of organization’s contact database management system, Raiser’s Edge (RE). Integrated RE into staff’s daily work flow, thereby facilitating wide spread adoption and optimization to maximize donor stewardship. Ensure database design is aligned with organization’s strategic goals.  Proficient with version 7.91 of Raiser’s Edge and its complementary modules. Expertise in RE database queries, import/export processes, and report functions. Utilize Crystal Reports to create unique reports in conjunction with RE.  Provide routine and ad hoc database services including development and training on data entry procedures, queries, and reports.  Reconcile fundraising records in collaboration with the Accounting Department and produce reports for annual audits to ensure proper accounting of donations and financial transparency.  Plan and implement software upgrades and establish and document database procedures.  Update database records to track new donations, verify data with Development Department staff, and process acknowledgement letters.  Conduct prospect research using industry methodologies, ethics, and protocols. Show less



American Indian College Fund

• United States
• Education Management
• 1 - 100 Employee

• Donor Database Manager

  • Dec 2002 - Jan 2008

   Developed and maintained donor database management system in Raiser’s Edge version 7.8. Directed initiative in 2003 to transfer organization’s fundraising and financial databases from external vendors to create on-site Data Entry Department. This project resulted in significant cost savings for the organization and high impact reporting through RE and Financial Edge. Served as a member of the Direct Marketing Team to ensure effective data segmenting, web integration and review of creative concepts. Tracked financial goals and analyzed acquisition and annual campaigns for effectiveness in meeting strategic goals. Developed and conducted training for all personnel on routine and ad hoc database functionality including data entry procedures, queries, and reports. Assisted with annual audits by gathering data requirements, developed data queries, and compiled data record reports to ensure proper accounting of donations and financial transparency. Ensured that transactions with integrated systems, websites, etc. functioned properly. Responsible for organization’s data backup systems and ensured servers were maintained. Planned and implemented software upgrades and established and documented database protocols. Served as organization liaison to IT consultant on system implementation and software/hardware upgrades. Administered organization’s IT network, modifications to system configuration for optimization of database/IT network security and efficiency, and management of digital phone system. Show less

• Assistant Director of Individual Giving

  • Oct 2001 - Dec 2002

   Implemented major gifts and planned giving program initiatives resulting in 2002 individual giving departmental revenue of $6.5 million. Responsibilities included implementing cultivation, tracking, solicitation, and stewardship strategies to renew and increase donations. Managed donor supported scholarship programs and endowment agreements, provided financial and program reports to major donors and served as liaison to Scholarship Department for effective donor stewardship and reporting. Created reports, prospect profiles, annual appeal letters and other publications used for donor stewardship. Show less

• Assistant to the Director of Capital Construction

  • Dec 2000 - Oct 2001

   Assisted in the administration of organization’s first capital campaign, Campaign Sii Ha Sin, with over $45 million in disbursements to 30 tribal colleges for capital construction projects. The successful management of this historic project resulted in participating college’s leveraging an additional $80 million from federal and state agencies to expand construction projects. Prepared and assisted in the review of tribal college proposals, the timely release of construction payments and maintained financial payment system for accuracy. Responsible for drafting correspondence and reports for capital construction projects. Show less