Aspira Work from Home Call Center Agent (Seasonal)

• Jun 2018 - Present

Orthodontic Dental Assistant/Front Desk/Billing

• Apr 2017 - May 2018

Orthodontic Dental Assistant: Fit bands/Impress for fabrication of various appliances, then cemented finished appliances into patient. Completed full upper and lower bandings with metal and ceramic brackets. Educated patients with instructions following every delivery appointment. Completed full adjustment appointments (wire changes, recement or add brackets as needed, recement or add bands as needed). Impressed for final retainers. Scanned patients with ITEROS scanner for invisalign or as needed. Deliver invisalign cases (deliver all attachments, instruct patients on cooperation, and deliver initial trays) along with delivering adjustment trays as prescribed to patient in invisalign treatment plan. Front Desk/Billing: Answering/operating multi-line phone systems, operating fax machine, greeting patients at their arrival, verifying insurance status, booking appointments, collecting payments and posting them to accounts, utilizing Orthotrac software, file medical records, collate patient charts, dental/medical data entry, operating credit card machine, confirming or rescheduling appointments as needed. Creating claims via orthotrac for patients to be submitted electronically or mailed, calling insurance companies or using the web to attain breakdown/benefits and eligibility for private insurance patients or Medicaid patients. Checking claim status, posting insurance checks to patient accounts. Creating walkthroughs for electronic billing for medicaid. Other duties as assigned. Show less

Orthodontic Dental Assistant/Coordinator

• Aug 2016 - Feb 2017

Ordered supplies, assisted with adjustments, bondings, scanning with iteros, records, assisting doctor as needed, other duties assigned. Ordered supplies, assisted with adjustments, bondings, scanning with iteros, records, assisting doctor as needed, other duties assigned.

Head Orthodontic Dental Assistant

• Apr 2013 - Aug 2015

Treatment Coordinator: Sent out letters to primary doctors for referrals and updates on patient treatment, completing records and approving for treatment planning, inserting patients into invisalign system and following up with invisalign status to treatment completion. Lead Orthodontic Dental Assistant/Coordinator: Impressed and deliver invisalign cases (deliver all attachments, instruct patients on cooperation, and deliver initial trays), Fully debond patients using a high-speed instrument (polish and prophy included), Learned AOA Advanced-Sync system, forsus, carriere distalizer and insignia. Fit bands for various appliances and impressed for various appliances and retention. Sent lab cases up and followed up with cases until delivery (once case arrives at office I review the case to verify everything charged is what we get). Ordered and stocked supplies (brackets, bands, wires, elastics, ect). Coordinated office policies and wrote multiple policies for the office manual. Made essix retainers for retention and class II correction appliances on vaccum-former. Set up chairs for procedures. Assist doctor during multiple procedures. Retie patients, change arch wires, passively bonding brackets and taking emergency patients (both calls and after-hour visits). Sterilization upkeep and office mantaniance (compressor maintenance, air/water filters, chair flushing and maintenance, OSHA and HIPPA compliance.) Other duties as assigned. Billing: Electronic upkeep and quarterly billing for medicaid. Created policy and spreadsheet for electronic medicaid billing. Billed out paper claims for private-pay insurances. A/R for medicaid patients for recoupment of lost payment or claims never billed. Sent PA’s for continuation of ortho treatment to medicaid (healthplex, dentaquest and epaces). Show less

Dental Assistant & Insurance Coordinator/Advertising & Web Design

• 2012 - Jan 2013

Scheduling Coordinator/Billing: Filling schedule weekly as necessary, editing/updating schedulingtemplate, confirming appointments via Televox T­Link e­mail/text and phone, mailing forms to newpatients and referring doctors, following up with patients in regards to broken or cancelled appointments via phone, email, and post card, cleaning of ice and re­stocking, submitting claims viaorthotrac, healthplex, and e­paces for records, submitting prior authorization via e­paces andhealthplex for the first­third years of orthodontic treatment, pulling/printing/sorting buck sheets for each day, checking eligibility for medicaid patients via e­paces and healthplex.Orthodontic Assistant: Calling patients back to the open bay, changing arch wires, retie­ing (with damon brackets and metal TP brackets, steel ties and rubber), setup for patients (bonding upperarch, impression for RPE appliance, Quad Helix appliance, and herbst appliance), bonding lowerarch, banding upper and lower first and second molars, inserting RPE appliances, Quad Helix appliances and herbst appliances (arms and bands) of ice visits for patients, engaging impacted teethinto the arch wire, taking digital panoramic and cephelometric xrays along with intra­oral photosfor patient records (inital­final), going over patient instructions with the patient and responsible party at every visit, charting patients via orthotrac, sterilizing instruments using ultrasonic andautoclave machines, setting up trays for upcoming procedures, taking and pouring up alginatemodels, taking impressions using PVC impression material for invisalign. Advertising: Updating/Maintaining of ice Facebook, Google+, and twitter page, delivering baskets and pamphlets to referring dentists, creating ads for the of ice with monthly promotions, updating the company's website to optimize the SEO package purchased through google, updating/maintaining the of ice youtube channel, recording, editing, and posting posting videos online) Show less

Office Manager

• Mar 2011 - Apr 2012

Updating, printing and distributing office reports, pre-processing contracts for submission to production, scanning/saving contracts following company policies, handling payments (recording and sending to accounting), secretarial responsibilities (answering phone calls, checking voice mail boxes, returning calls and calling customers), supporting sales in their paperwork process, helping the IT department remotely to fix any technical problems or to install new devices, keeping stock/ordering supplies for office, training sales/sales management on new policies/procedures, other duties as assigned. Show less

Cat Care Attendant / Dog Kennel Care Attendant

• Feb 2011 - Mar 2011

Office Manager

• Oct 2009 - Sep 2010

Please see resume: https://drive.google.com/open?id=0B-6bzM9W_JwIcFpJek1rNW1sbDB1Q2dSY3E4VmVHX0JRX0pr Please see resume: https://drive.google.com/open?id=0B-6bzM9W_JwIcFpJek1rNW1sbDB1Q2dSY3E4VmVHX0JRX0pr

Dental Assistant, Front Desk, Collections Representative

• Jul 2008 - Oct 2009

Please see resume: https://drive.google.com/open?id=0B-6bzM9W_JwIcFpJek1rNW1sbDB1Q2dSY3E4VmVHX0JRX0pr Please see resume: https://drive.google.com/open?id=0B-6bzM9W_JwIcFpJek1rNW1sbDB1Q2dSY3E4VmVHX0JRX0pr