Business Executive Operation

• Feb 2022 - Present

Responsible for managing the Business , following company policies and procedures, ensuring and sales, profitability and customer service targets are met and that the most suitable products and services are available to the customer. To Improve the Company’s performance and ensure business growth. Work towards increasing the Business market share by exploiting opportunities to maximize sales and profitability and by increasing customer satisfaction. Key Performance Areas: - Maximise Sales and Exceed Budgets - Drive Highest possible standards of Health and Safety and Food Hygiene - Ensure achievement defined stock loss targets - Ensure the highest possible standards of customers service at all times - Coach / Mentor / Develop and generally drive training for team - Ensure completion of all Administration tasks in line with Company Policies and Procedures - Motivate team and act as an ambassador for the Brand and Company - Maintain standards and communication with Visual Merchandising and store management and team Show less

Operations Manager

• May 2021 - Feb 2022

Retail Store Manager

• Jan 2019 - Feb 2021

Responsible for managing the day-to-day operations of the store, following company policies and procedures, ensuring and sales, profitability and customer service targets are met and that the most suitable products and services are available to the customer. To Improve the Company’s performance and ensure business growth. Work towards increasing the Store’s market share by exploiting opportunities to maximize sales and profitability and by increasing customer satisfaction. Key Performance Areas: - Maximise Sales and Exceed Budgets - Drive Highest possible standards of Health and Safety and Food Hygiene including rotation of all perishable goods - Ensure floor achieves defined stock loss targets - Ensure the highest possible standards of customers service at all times - Coach / Mentor / Develop and generally drive training for team - Ensure completion of all Administration tasks in line with Company Policies and Procedures - Motivate team and act as an ambassador for the Brand and Company - Maintain standards and communication with Visual Merchandising and store management and team Show less

Business Consultant

• Apr 2018 - Dec 2018

My role as consultant at Collezione Kuwait was to implement and roll out the Collezione Brand. My Key responsibilities were to act as Head of Operations / Brand to successfully implement and launch the Brand in Kuwait. My role as consultant at Collezione Kuwait was to implement and roll out the Collezione Brand. My Key responsibilities were to act as Head of Operations / Brand to successfully implement and launch the Brand in Kuwait.

Head Operations

• Nov 2017 - Apr 2018

A brief overview of my experience as Head Of Operations Stores, Visual Merchandising, Warehouse, Marketing and Property. The role entailed the following: • To achieve profitable sales results by effectively managing the retail operations across the 10 stores • Achievement of KPI’s as required by the company to include Sales, Shrinkage, Store Controllable Expenses and ensuring high levels of customer service through delivering operational excellence • I also assisted the Business Head with Strategic Plans for the Rebranding and the Planning of the New Store Openings within the GCC Show less

Group Head Foods

• Jan 2016 - Nov 2017

Currently Group Head at Woolworths - Pinelands • Managed outside contractors, manage Branch Logistics and Branch Business Processes• Managed Branch Procurement for all consumable goods• Managed Branch Forecasts within the Food Market• Training and Development, recruitment of staff• Managed all the Branches Operational Accounts as per Business Scorecard • Managed the implementation of the Branches Loss Control Measures• Managed all related Stock Controls within Branches • Managed the afterhours replenishment processes• Managed the receiving and dispatching processes within Branches Show less

MIT ( Manager In Training)

• Jan 2016 - Apr 2016

My Role as an MIT ( Manager In Training)Trainee Management Programme Outline• Operations, Finance Administration and Cash Control, PPC and POS, WFS, Customer Service, Hot Foods, Bakery, Product Knowledge Foods, Product Knowledge Textiles, Management Trading Skills, Customer Service Desk and Employee Relations

Business Owners – Entrepreneur

• Oct 2014 - Dec 2015

I consult with SMME – Small Medium Micro Enterprises: • To achieve operational excellence – Both customer centric approach and operational excellence • Implementing their Strategic objectives • Implementing business Management Systems as to what is best suited for the business • Assist in implementing Policies and Procedures • Conduct Internal Process Audits to identify risk and address these risks by implementing and business solution I consult with SMME – Small Medium Micro Enterprises: • To achieve operational excellence – Both customer centric approach and operational excellence • Implementing their Strategic objectives • Implementing business Management Systems as to what is best suited for the business • Assist in implementing Policies and Procedures • Conduct Internal Process Audits to identify risk and address these risks by implementing and business solution

System Development Manager National

• Aug 2010 - Oct 2014

• Develop and implement a customer centric service system within Swartland Boudienste • Manage Swartland Boudienste: ISO Certification • Administration, Manufacturing, Distribution and Sales • Assisted and liaised with System Manager for Manufacturing • Conducted National Internal Audits (ISO System Audit) • Developed and implement Procedures for Swartland Boudienste (Administration, Distribution and Sales) to ensure that they meet ISO Standards • Assisted with the development and roll out of training Programs for the Swartland sales force • Managed Swartland Boudienste’s Quality Management System • Managed Swartland Boudienste’s Customer Services System • Managed Swartland Boudienste’s Hello Peter Account • Managed Swartland Boudienste’s Continuous Improvement System • Developed and implement an automated CPAR system (Corrective, Preventative Action Request System) • Developed and implement automated After Sales Service System • Developed intercompany News Letter (Swartland ARK). • Created and Developed Swartland’s in House Sales System – ISIS (Intelligent Sales Interactive Solution) • Integrated ISIS (Intelligent Sales Interactive Solution) into Swartland Boudienste Business Systems • Launched an interactive Website for Architectural Professionals and End user customers • Conducted and acted as a liaison with South African Government in order to meet South African Low Cost Housing – to meet the following Criteria • Assist in the creation of SME’s in alternative markets • Assist in the creations of jobs within this market • Assist with the creation of skills transfer within this market segment • Assisted Executives within Swartland with the creation of our corporate strategy – Swartland Way Show less

Business Analyst / Process Analyst

• Feb 2008 - Jul 2010

• South African Project Team with the iCABS Implementation, into South Africa and Africa • Implemented a Standard Business Planning Module that will replace the current planning module. This Business programme will be a bridge between the current in house computer systems to the new ICABS system (International Contract Administration Branch System). • Visited the UK, Ireland, and Amsterdam to review how these countries have implemented iCABS and draft a Business Case for South Africa. • Analyzing, developing and implementing a service management operating system • Work with the business improvement team and the business divisions to develop and refine processes alignment to the strategic systems implementation • Assist with the development and roll out of training in new processes • Develop and review processes to ensure full adoption and usage of the new processes against which measure delivery of expected benefits per the initiative • Work with the relevant business areas to facilitate full adoption and usage • Prepare review reports on adoption and usage highlighting gaps and actions to fill these gaps • Identify further process improvements Show less

Systems Development Manager

• Jul 2005 - Dec 2007

• Assisted with the SAP and BW systems integration and the implementation and roll out within the Western Cape • Assisted with the design of the business corporate blue print (Process Blue Print) • Successfully designed and implemented key business processes • Designed and implemented a Business Scorecard • Managed all the procurement of the DeLaRey Group (the Administration thereof) • Assisted with the opening of new branches within the Western Cape for DeLaRey 1001 Building Materials • Assisting the Western Cape Builders Warehouse with VOIP (Voice Over IP) • Assisted with the Trade Strategy for the Group, how can we enhance and strengthen our Strategic advantage over our competitors • Successfully closed DeLaRey 1001 Building Materials, as an operating business trading concern. • Successful change management facilitation of DeLaRey into Builders Warehouse Show less

Educator

• Jan 1997 - Apr 1997

• My role as educator at Belhar Senior Secondary was to provide learners with the skills in the following subjects Accountancy, Business Economics, and Economics. • My role as educator at Belhar Senior Secondary was to provide learners with the skills in the following subjects Accountancy, Business Economics, and Economics.