Training and Programs Manager

• may. de 2021 - - actualidad

Center Director

• feb. de 2019 - abr. de 2021

Executive Director

• may. de 2018 - ene. de 2019

Develop a culture of service and hospitality to the residents, invoking support from the community and organizations to sustain growth and viability as a premier institution. Identify needs of potential residents and follow up on leads to bolster census. Optimize housekeeping procedures, community programs, and customer service training. Oversee accounts payable, accounts receivable, and staff payroll. Direct a management staff of seven and an employee base of 60. Adjusted staffing levels to meet population.

Executive Director

• feb. de 2017 - may. de 2018

Responsible for all day to day operations, Worked to increase staff morale and improve relations and customer service with residents and families, Increased occupancy during interim Pennsylvania assignment from 75% to 99%, Increase in Net Operating Income (NOI) April 2017 from $18152 (6%) to $93116 (25%) in November 2017. Responsible for all day to day operations, Worked to increase staff morale and improve relations and customer service with residents and families, Increased occupancy during interim Pennsylvania assignment from 75% to 99%, Increase in Net Operating Income (NOI) April 2017 from $18152 (6%) to $93116 (25%) in November 2017.

Administrator in Training, Internal Sales Director (Woodholme Gardens); Interim Executive Director (

• ene. de 2016 - feb. de 2017

As an Internal Sales Director, my top contributions include: >> Forge and maintain powerful community partnerships with Parkinson’s Foundation of the National Capital Area and Bare Hills Racquet & Fitness Club to improve organizational reputation and lead generation>> Develop effective relationships with local community and referral sources by hosting events including Virtual Dementia Tour>> Identify needs of potential residents and follow up on all leads to significantly bolster census As an Interim Executive Director, my key accomplishments include: >> Implemented a community culture transformation in support of census growth; optimized housekeeping procedures, community programs, and customer service training>> Enhanced EBITDAR from a loss of $99,860 to gain of $50,992 in just 4 months>> Oversaw accounts payable, accounts receivable, and staff payroll>> Adjusted staffing to meet current census and PPD requirements>> Excelled in participatory role during 2016 licensure state survey

Activities Director

• oct. de 2011 - ene. de 2016

In this position, I led annual event planning and development to accommodate the needs of residents and attract new residents. Additional accomplishments include: >> Planned and executed all daily activities and outings for assisted living residents; managed 4 activity assistants>> Established sustainable relationships with local community groups and churches to achieve resident engagement; reached 90% occupancy of community>> Coordinated ongoing volunteer programs with Peabody Conservatory, Loyola University, and local churches including St. David’s Church

Springwell Senior Living Dining Room Supervisor

• mar. de 2011 - oct. de 2011

In this role, I managed 8 dining room servers, coordinated reservations for residents, and facilitated community events. In this role, I managed 8 dining room servers, coordinated reservations for residents, and facilitated community events.

Banquet Captain

• jun. de 2010 - mar. de 2011

Set up food and beverage for hotel events.Serve guests of hotel meetings.Use Banquet Event Orders to effectively serve guests. Set up food and beverage for hotel events.Serve guests of hotel meetings.Use Banquet Event Orders to effectively serve guests.

Endurance Events Intern

• sept. de 2009 - dic. de 2009

Cold calling for Spin for Hope Event.Researched potential partnerships with races and companies. Cold calling for Spin for Hope Event.Researched potential partnerships with races and companies.

Intern

• ene. de 2008 - ene. de 2008

-Shadowed Conference Service Manager and Assistant Director of Sales.-Attended wedding consultation meetings and learned about procedures and policies. -Shadowed Conference Service Manager and Assistant Director of Sales.-Attended wedding consultation meetings and learned about procedures and policies.

Intern

• ene. de 2007 - ene. de 2007

-Worked with the central reservation system and switchboard at desk.-Learned how to track customer satisfaction.-Shadowed Director of Sales and Conference Service Managers. -Worked with the central reservation system and switchboard at desk.-Learned how to track customer satisfaction.-Shadowed Director of Sales and Conference Service Managers.