Team Leader, Client Services

• May 2017 - Present

• Effectively manage the day-to-day operations of 20 direct reports within the Client Services department.• Responsible for managing employee engagement, retention, and performance.• Delineate practical and measurable goals and objectives.• Establish training materials, and coordinate and lead education sessions.• Support the Client Services team by facilitating operational functions and assisting with escalations and complex problem solving.• Establish cross-functional communication with relevant departments to plan and implement business processes.

Accounting Support Specialist

• 2016 - Apr 2017

• Managed all incoming funds by processing payments and updating account information. • Balanced and maintained company checkbooks to correspond with bank statements and balances. • Communicated with clients and established long-lasting client relationships.• Leveraged technical resources to design & create business materials and documents. • Managed all incoming funds by processing payments and updating account information. • Balanced and maintained company checkbooks to correspond with bank statements and balances. • Communicated with clients and established long-lasting client relationships.• Leveraged technical resources to design & create business materials and documents.

Customer Service Associate

• 2015 - Apr 2017

American Legion Post 24 is a non profit Bingo Hall American Legion Post 24 is a non profit Bingo Hall

Sales & Marketing Intern

• May 2015 - Jul 2015

• Raised brand awareness through telemarketing and campaign deliverables.• Analyzed key performance indicators (KPIs) to determine areas for improvement.• Assisted with reaching new target audience and increasing revenue.• Presented new concepts and ideas adopted by leadership team. • Raised brand awareness through telemarketing and campaign deliverables.• Analyzed key performance indicators (KPIs) to determine areas for improvement.• Assisted with reaching new target audience and increasing revenue.• Presented new concepts and ideas adopted by leadership team.

Teller

• May 2012 - Jul 2013

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Server

• 2012 - 2013