Experience

Arrow Global Group

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Account Manager/Business Support

  • Oct 2014 - Present

  • Creating and maintaining office spreadsheets, databases and entering data as required. • Assisting with the production of charts, graphs and statistics. • Answering inbound calls and providing updates as required to support the external business partners and clients. • Giving direction on workloads and prioritisation. • Completing training documents and the training of staff whilst continuing my own learning knowledge. • Creating letters, emails, and documentation to be sent to customers, businesses, and external third parties. • Working with call auditors to maintain high call standards and an outstanding level of customer service. • Working to strict targets and deadlines. • Maintaining a strong IT Knowledge, continual usage of Microsoft Office and companies own software and databases. • Investigating and analysing data whilst corresponding with solicitors, external business partners and internal departments to resolve client issues that arise. • Strong usage of the Data Protection Act and the management of confidential client details.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Assistant Manager

  • Oct 2011 - Aug 2014

  • Booked reservations, assisted customers in a timely and efficient manner, and solved any customer complaints. • General correspondence and the building and maintaining of relationships with various external businesses (body shop, corporate, dealerships etc.). • Created marketing strategies for the branch and implemented them to new potential clients by approaching and selling the Enterprise brand to both retail and corporate. • Built and maintained trusting relationships with existing accounts but also sourced new accounts by referral business or lead generation and B2B sales. • Helped managed the team to ensure they are in line with the company standards and that they were reaching KPI’s whilst maintaining staff development. • Provided daily reports, statistics and invoices for senior management. • Prioritised workloads by keeping track of the incoming and outgoing of the rental vehicles and assessing the current client demands. • Fleet Control: Managed the maintenance team to ensure they are keeping the vehicles up to customer service standards but also, to ensure the correct type of cars were in the fleet. • Attended monthly meetings, further training and seminars for own personal growth. • Continually increased sale revenue by upselling products to new and existing clients.



ATS and Property Maintenance

• Personal Assistant

  • Jun 2008 - Oct 2011

  • Devised and maintained office systems, including data management and filing. • Arranged travel and accommodation for Director and staff; occasionally travelled with to take notes or dictations at meetings or to provide general assistance during meetings and presentations. • Dealt with incoming emails, faxes, and post, and corresponded to these on the Directors behalf. • Met and greeted visitors of all seniority levels both on the telephone and in person, and provided support in a professional and friendly manner. • Made appointments, arranged meetings and maintained the Directors diary. • Produced documents, briefing papers, contracts and reports. • Organised and attended meetings and ensured Director was well prepared and briefed. • Liaised with suppliers, staff, clients, including prospective clients and business partners. • Performed any tasks required by the Director to support them, these included monitoring important dates/deadlines, producing chaser correspondence and phone calls.