Experience

Blair Drummond Safari and Adventure Park

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Head Of Education

  • Jan 2020 - Present



Pixifoto

• United Kingdom
• Individual and Family Services

• Regional Trainer

  • Nov 2014 - Jan 2020

  Overall responsibility for coordinating the training of employees within two regions, which required close interaction with the regional manager to support operational and marketing activities. Duties included; planning and facilitating of training seminars and local workshops; coordinating and regular review of resident trainers; administration, overseeing and assessing photography grading as well as highlighting any further training requirements; ensuring that promotions operate effectively and efficiently within the regions. By providing appropriate training to all grades of staff I could ultimately ensure that levels of customer service were maintained as well as confirm that all company values and objectives were adhered to. These duties enabled me to aid in promoting and contributing to the reputation of the company with its customers, facilitators and suppliers.

• Area Manager

  • Nov 2013 - Nov 2014

  This role was maternity cover and involved overall responsibility for the studios within Scotland including setting sales targets, maximising sales and profitability, maintaining and increasing standards of customer service as well as driving team performance by providing a stimulating and supportive environment. This role requires close interaction with store managers, including organising of monthly management meetings, to ensure that store targets are met and to coordinate the training and development of staff within the studios. Attendance and presentation of area figures at quarterly regional meetings enables building of close working relationships with other area coordinators as well as enabling the highlighting of any issues to the regional manager.

• Branch Manager

  • Apr 2013 - Nov 2013

  As studio manager I was responsible for managing a Glasgow photography studio, including recruiting and training staff to the company standards, in order to develop the studio team as well as forecasting monthly profits alongside analysing P&Ls. When employed the studio had demotivated staff and was regularly underperforming so staff training focused on developing staff skills in photography, customer service, sales and promoting. After 6 months in the role the studio had become one of the best performing studios within the UK and I was awarded studio manager of the year. Due to the studio success and my proven track record of successful team building I was promoted to floating manager with responsibility for training, where I used my knowledge and skills to improve team development within the Scotland region.



JoJo's Little Party People

• Owner

  • Jul 2013 - Jan 2020

  JoJo's Little Party People is a mobile supplier of party packages for a range of events and birthday parties. We specialise in providing packages that are best enjoyed by children aged 6 and under and aim to remove some of the stress from the celebration so that the customer can enjoy the day with their family and friends.



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Branch Manager

  • Dec 2012 - Apr 2013

  I was employed in a short term contract as branch manager within the Edinburgh office, which had a long history of under-performing, with responsibility for improving branch performance. At the time of my recruitment the branch had no team, a vast lapsed client base and was repeatedly reporting an EVA loss. Within my four months as branch manager I successfully employed and trained a new recruitment team, performed sales and customer service activities with existing clients to increase EVA, by focusing on customer satisfaction was also able to improve business relations with lapsed clients and successfully improved public relations enabling increased profitability through enrolment of new clients. My last month within the role saw the branch reporting profit for the first time in 18 months especially within the permanent recruitment division where I was heavily involved



Energy Armor UK

• United Kingdom
• Wellness and Fitness Services

• UK Sales Manager

  • Feb 2012 - Sep 2012

  Within this role I was primarily involved in maintaining and growing the company’s profitable business by achieving sales targets and business development primarily achieved by presenting the company products to an array of independent stores and chain companies throughout the UK. I was also responsible for the recruitment, training and managing of promotional staff for events throughout the UK including major events like the Isle of Mann TT Races which involved on site management of a team of 20. As well as developing new sales opportunities in order to increase profits, the ability to build and maintain close relations with retail partners and franchisees that stocked our products was essential to ensure customer satisfaction was maintained.



G10

• Spain
• Non-profit Organizations

• Sales Team Manager

  • Feb 2011 - Jan 2012

  My role included cold selling to individuals both on the street and within business environments. My strong communication skills allowed me to quickly be promoted to team leader, where it was necessary for me to recruit, interview, train and motivate team members to ensure that they were utilised to their full potential. Setting daily and weekly goals for both the team as a whole, as well as individual staff, was an important step in ensuring that the team was operating at the optimum level.