Experience

Jitterbit

• United States
• Software Development
• 200 - 300 Employee

• PMO Project Coordinator

  • Apr 2022 - Jul 2023

  United States • Supported the Program Management Office with managing and coordinating projects to enable the core PMO capabilities and processes to be implemented and owned the administration of multiple processes. • Initiated and monitored M&A Project Plans to integrate acquired companies into Jitterbit’s systems and processes. • Pont of contact, working collaboratively across a cross-functional set of stakeholders and project managers to gather project requirements, track action items to update… Show more • Supported the Program Management Office with managing and coordinating projects to enable the core PMO capabilities and processes to be implemented and owned the administration of multiple processes. • Initiated and monitored M&A Project Plans to integrate acquired companies into Jitterbit’s systems and processes. • Pont of contact, working collaboratively across a cross-functional set of stakeholders and project managers to gather project requirements, track action items to update project timelines, milestones, and risks. • Created information dashboards to provide insight into departmental operations performance. • Assisted the Project and Program Management teams by coordinating change program activities and initiatives to improve capability, including developing training materials and communications. • Organized and scheduled meetings with Project Managers and stakeholders. Supported preparation of materials for meetings, created Agendas, and distributed minutes in a timely manner. • Maintained PMO documentation and knowledge management across all PMO systems, processes and platforms and supported best practices • Directed collection of feedback from the stakeholders in relation to PMO products/services e.g., PPM platform, project templates and governance processes. • Day-to-day management of PMO platforms (SharePoint, Google Workspace, Smartsheet, Jira, including communications. • Attended portfolio and project related workshops, as required, and provided administrative support to capture and track action points. • Reference point for PMO queries and information to be an advocate for the program’s best practices. Key Accomplishment: Created the Program Management Office Mergers & Acquisition Playbook. Show less



Mountainseed Appraisal Management, LLC

• Project Coordinator/Executive Assistant to VP of Technology

  • Oct 2021 - Mar 2022

  Marietta, GA • Completed end-to-end coordination of software development projects, including gathering project requirements from Project Managers and stakeholders. • Met with global teams to ensure departments are running efficiently and provided support as needed. • Established plans for internal/external training, go-to-market, revenue, operations, and finance. • Served as the team leader for escalations to resolve important customer issues and change management. • Created and presented… Show more • Completed end-to-end coordination of software development projects, including gathering project requirements from Project Managers and stakeholders. • Met with global teams to ensure departments are running efficiently and provided support as needed. • Established plans for internal/external training, go-to-market, revenue, operations, and finance. • Served as the team leader for escalations to resolve important customer issues and change management. • Created and presented project status reports, dashboards, and PowerPoint presentations. • Compiled list of company-wide users who will access the new software tool. Created training schedules and documentation. • Monitored, approved, and tracked vendor invoices, and updated the project budget tracker. • Onboarded new vendors, including pricing negotiation and finalizing Agreements. Key Accomplishment: Designed the SharePoint site for team collaboration and storage of project documentation. Show less



InCommunity

• United States
• Individual and Family Services
• 1 - 100 Employee

• Executive Assistant to Chief Executive Officer

  • Apr 2021 - Sep 2021

  Atlanta, Georgia, United States • Supported the CEO, Sr. Leadership team, and supported the Board of Directors. Implemented a Board Portal Software governance tool to review and execute Board minutes. • Organized the shared drives. Created SharePoint site for team collaboration.



Ernst & Young

• China
• Accounting
• 700 & Above Employee

• Project Manager/Executive Assistant to Director of PMO

  • Oct 2018 - Feb 2020

  Alpharetta, Georgia, United States • Established and managed detailed project plans and led stakeholder meetings to define the project requirements. • Scheduled and organized meetings, created meeting agendas, distributed meeting minutes, assigned action items, and tracked tasks through to completion. • Managed budgets, vendors, resources, coded and approved timesheets. • Created process documentation, status reports, dashboards, and flow charts. Key Accomplishment: Built SharePoint site for document collaboration… Show more • Established and managed detailed project plans and led stakeholder meetings to define the project requirements. • Scheduled and organized meetings, created meeting agendas, distributed meeting minutes, assigned action items, and tracked tasks through to completion. • Managed budgets, vendors, resources, coded and approved timesheets. • Created process documentation, status reports, dashboards, and flow charts. Key Accomplishment: Built SharePoint site for document collaboration and archiving. Show less



Verint

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Global Operations Project Manager

  • Sep 2016 - Oct 2018

  Alpharetta, Georgia, United States • Supported the global leadership team with PCard management and expense reports, conference and meeting scheduling, employee on-boarding, purchase orders, and vendor management. Complied data for various reports and projects, maintained organization charts. • Managed corporate customer and third-party vendor relationships to plan and implement solutions to customer issues. • Organized and participated in stakeholder meetings, distributed minutes, documented and tracked completion of… Show more • Supported the global leadership team with PCard management and expense reports, conference and meeting scheduling, employee on-boarding, purchase orders, and vendor management. Complied data for various reports and projects, maintained organization charts. • Managed corporate customer and third-party vendor relationships to plan and implement solutions to customer issues. • Organized and participated in stakeholder meetings, distributed minutes, documented and tracked completion of key action items and outcomes from meetings. • Designed and implemented a new global ticketing process in ServiceNow. Tracked purchase requisitions and receipt of products and services to ensure timely payment of vendor invoices, totaling $4.2M in purchasing. Key Accomplishment: implemented new process that resulted in a more efficient and accurate accrual process.

• IT Project Coordinator/Executive Assistant to Chief Information Officer

  • Sep 2013 - Sep 2016

  Alpharetta, Georgia, United States • Served as the team liaison, providing a bridge for smooth communication between the CIO, the Executive Leadership team (5 VPs), and stakeholders. • First point of contact (Gatekeeper) for the Office of the CIO. Worked closely and effectively with the CIO to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Functioned as the liaison, providing a bridge for smooth communication between the CIO, the Executive Leadership Team (5 VPs), and… Show more • Served as the team liaison, providing a bridge for smooth communication between the CIO, the Executive Leadership team (5 VPs), and stakeholders. • First point of contact (Gatekeeper) for the Office of the CIO. Worked closely and effectively with the CIO to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Functioned as the liaison, providing a bridge for smooth communication between the CIO, the Executive Leadership Team (5 VPs), and stakeholders. • Interacted with the Global IT Organization and built relationships vital to our success. Functioned as the "barometer," having a sense of the issues taking place in the environment and kept the CIO informed. • Provided leadership to build cross-functional and global relationships crucial to the success of the IT organization. • Increased employee engagement from 15% to 79% through development of intranet sites to drive participation. • Managed the CIO’s complex calendar by coordinating and scheduling meetings and global conferences with participants across multiple time zones. Coordinated global travel plans, prepared talking points documentation, and itineraries. • Conducted extensive research to compile data required to generate reports, complete projects, and respond to customer's questions about IT processes and procedures. • Synchronized and executed all aspects of events including budgets, venue selection, activity planning, transportation, awards, and entertainment. Facilitated quarterly Global All-Hands Town Halls, team building and volunteer events, monthly “IT Breaks to Educate,” leadership team workshops, sales conferences, and holiday get-togethers. Created Power Point presentations for All Hands meetings. • Managed and tracked project initiatives, including managing schedules, assigning tasks, and escalated risks/problems for expeditious resolution.

• Project Coordinator/Executive Assistant to VP of Engineering

  • 2011 - Oct 2013

  Alpharetta, Georgia, United States • Completed a wide variety of administrative tasks for the Vice President and his team, including managing an extremely active calendar of global appointments; completing expense reports; composed and prepared confidential communications; arranged complex and detailed travel plans, itineraries, and agendas. Compiled documents for travel-related meetings. • Created training documentation and managed the Learning Management System. • Led process documentation initiative to create… Show more • Completed a wide variety of administrative tasks for the Vice President and his team, including managing an extremely active calendar of global appointments; completing expense reports; composed and prepared confidential communications; arranged complex and detailed travel plans, itineraries, and agendas. Compiled documents for travel-related meetings. • Created training documentation and managed the Learning Management System. • Led process documentation initiative to create Engineering Department’s Operations Guide



MedTech Institute

• Operations Manager, Executive Assistant to CEO & VP HR/Board Liaison

  • Apr 2008 - Sep 2011

  Atlanta, GA • Managed the office of the CEO, supported five executives, and provided day-to-day operations support. • Coordinated Board of Director's meetings, prepared monthly Board summaries, briefing materials, and presentations. • Organized the recruiting and onboarding process, planned and prepared interview agendas, coordinated executive's calendars for interviews, planned travel itineraries, and scheduled video conferences. • Accountable for the daily performance, development, policies… Show more • Managed the office of the CEO, supported five executives, and provided day-to-day operations support. • Coordinated Board of Director's meetings, prepared monthly Board summaries, briefing materials, and presentations. • Organized the recruiting and onboarding process, planned and prepared interview agendas, coordinated executive's calendars for interviews, planned travel itineraries, and scheduled video conferences. • Accountable for the daily performance, development, policies adherence, and supervision of direct report staff to include (3) Executive Assistants, (1) First Impressions Representative, and (1) mailroom clerk. Directed assigned personnel in the prioritization and best practices for completion of assigned tasks. • Assisted VP of Marketing with establishing national vendor accounts, developed an automated distribution system, managed inventory, and directed the distribution process of company-wide marketing materials. Show less