Experience

Mediafly

• United States
• Software Development
• 1 - 100 Employee

• Product Support Specialist

  • Jul 2022 - Present



Infinite Computer Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Global Support Specialist

  • Oct 2021 - Jul 2022

  - Support for Talent Acquisition Suite of products including: Applicant Tracking System Client Relationship Managers (CRM) Automated Marketing Programs Talent Platform Onboard - Main contact for technical issues & responsible for communication with clients - Prioritize and escalate high impact issues for multiple products - Quickly identify non-bug cases and articulate a client based solution - Advise clients on best practices - Configure all… Show more - Support for Talent Acquisition Suite of products including: Applicant Tracking System Client Relationship Managers (CRM) Automated Marketing Programs Talent Platform Onboard - Main contact for technical issues & responsible for communication with clients - Prioritize and escalate high impact issues for multiple products - Quickly identify non-bug cases and articulate a client based solution - Advise clients on best practices - Configure all products for clients - Rapidly identify unique client configurations and workflows during troubleshooting and consultations - Coordinate meetings with engineering, hosting, software change management, offering management, and clients - Multi-task in a fast paced environment between phone, chat, and support cases - Proactively implement and test monthly release enablement features and functions and explain to clients Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Global Support Representative

  • Mar 2015 - Sep 2021

  Lincoln, Nebraska Area - Providing support for Talent Acquisition products amongst clients and internal employees - Assist clients on configuring their applicant tracking system & Onboard platform - Communicate with clients via email, chat, and phone support - Multi-tasking in fast paced environment while providing top-notch customer service - Ongoing learning of the products due to new releases and features



University of Nebraska-Lincoln

• United States
• Higher Education
• 700 & Above Employee

• ITS Technical Assistant

  • Feb 2014 - Dec 2014

  Lincoln, Nebraska - Work in a team environment to assist with the training of new employees - Providing technical support to students and faculty/staff by email, phone, support tickets, or in person - Troubleshooting problems with software, operating systems, computer hardware and network connections for faculty, staff and students - Assist with deliveries - Setting up new equipment

• ITS Student Assistant

  • Feb 2013 - Feb 2014

  Lincoln, Nebraska - Providing technical support to students and faculty/staff by email, phone, support tickets, or in person - Troubleshooting problems with software, operating systems, computer hardware and network connections for faculty, staff and students