Lynne Koerber

Account Manager at Allsup, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Red Bud, Illinois, United States, US

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Experience

    • United States
    • Insurance
    • 300 - 400 Employee
    • Account Manager
      • Dec 2017 - Present

    • Supervisor Finance Operations
      • Aug 2017 - Mar 2018

      Facilitate Training for New and Veteran Employees. Handle escalated calls from customers when disputing the services provided or the policy of their claim. Evaluate success rates and trends happening within the department. Conduct team building to enhance the workplace.

    • Supervisor Accounting Operations
      • Feb 2016 - Aug 2017

      Facilitate Training for New and Veteran Employees. Reconcile Disputes regarding Invoicing, Payable Benefits & Overpayment Calculations. Work with Account Management team to address any concerns the clients may be expressing and reviewing claims individually when needed. Conduct team building exercises while pursuing best practices. Administer Evaluations.

    • Coordinator Finance Operations
      • Dec 2014 - Feb 2016

      Mentored ORS specialists with day to day duties. Conducted group and one on one training. Completed silent call monitoring and reviewed the specialist to address concern or reward for good service. Aimed to build teamwork by setting up department challenges/competitions.

    • Associate ORS Client Company Specialist
      • Aug 2012 - Dec 2014

      Created a macro to reduce processing time for daily reporting. Contacted Disability carriers to verify benefit information and resolve disputes with overpayment calculations provided. Seen as a technical expert, reviewed detailed issues involving rare instances and worked with the Client to resolve concerns.

    • Associate Individual Payment Services – Admin
      • Jul 2011 - Aug 2012

      Reconciled daily finance logs, posted payments to customer accounts, and handled payment collection calls as needed. Assisted with department training and streamlining processes.

    • Associate Overpayment Reimbursement Specialist
      • Nov 2010 - Jul 2011

      Consulted customers on the Overpayment possibilities. Followed up with the customer to return the service agreement. Upon the receipt of the overpayment calculation, called to resolve the overpayment balance.

    • Associate Claims Assistant 1 & 2
      • Sep 2009 - Nov 2010

      Called customers to follow up on the receipt of forms and resolve questions regarding the filing process. Submitted documentation with Social Security Administration. Processed incoming mail and update the customer files as appropriate.

    • Temp contracted to Allsup – Customer Information Center (Medical Support Assistant)
      • May 2009 - Aug 2009

      Called Medical Facilities requesting Medical Records Sent requests for Medical Records Assisted in Filing Projects and Claims Receipts Called Medical Facilities requesting Medical Records Sent requests for Medical Records Assisted in Filing Projects and Claims Receipts

    • United States
    • Leasing Residential Real Estate
    • 400 - 500 Employee
    • Sales & Marketing Intern/Front Desk
      • Mar 2008 - May 2009

      Conducted sales calls & visits. Assisted in managerial projects. Prepared reservations and guest rooms for events. Researched area events and groups to contact for future business. Conducted sales calls & visits. Assisted in managerial projects. Prepared reservations and guest rooms for events. Researched area events and groups to contact for future business.

    • Retail
    • 1 - 100 Employee
    • Part-Time Lead Sales Manager
      • Oct 2007 - May 2009

      Conducted Fashion Shows Arrange floor layout & walls Assisted Customers Conducted Fashion Shows Arrange floor layout & walls Assisted Customers

Education

  • Stevens - The Institute of Business & Arts
    Bachelor’s Degree, Business Administration
    2006 - 2009

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