Lynne James

Customer Service Team Lead at Technology Management
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Contact Information
us****@****om
(386) 825-5501
Location
Telford, England, United Kingdom, GB
Skills

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Credentials

  • Managing Project Risk
    LinkedIn
    Oct, 2016
    - Oct, 2024

Experience

  • Technology Management
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Customer Service Team Lead
      • Jan 2019 - Present

  • Technology Management (Midlands) Ltd
    • Key Account Manager
      • Mar 2018 - Present

      Working closely with a specific group of customers. Building strong foundations for long term relationships.Managing annual reviews,day to day business needs,escalations and first port of call.Handling quotations and change requests,translating between the business requirements and the technical.Building trust is key to maintaining the long term relationship for further customer investments.

    • Account Manager
      • May 2017 - Mar 2018

      Managing customers and forging strong relationships.

  • APT Solutions Ltd
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Projects and Business Support Manager / Project Management using Agile.
      • Dec 2014 - May 2017

      Managing a team of 4 Project managers, balancing all projects within the company for resource, customer liaison and acting as escalation point. Managing staff appraisals.Hands on project manager, dealing with developers and stakeholders as well as reporting to internal management. Managing a team of 4 Project managers, balancing all projects within the company for resource, customer liaison and acting as escalation point. Managing staff appraisals.Hands on project manager, dealing with developers and stakeholders as well as reporting to internal management.

    • Development and Support Manager
      • Feb 2005 - Jan 2014

      Management of a team of 8 developers and 4 Support Staff carrying out Performance Management Appraisals. Ensuring visibility and organisation of work tasks; planning the scheduling of work daily, weekly and further ahead.Reviewing SLA's on the Support desk, acting as a point of escalation where required.running statistics on callsheets and performance times - estimated versus actual. Management of a team of 8 developers and 4 Support Staff carrying out Performance Management Appraisals. Ensuring visibility and organisation of work tasks; planning the scheduling of work daily, weekly and further ahead.Reviewing SLA's on the Support desk, acting as a point of escalation where required.running statistics on callsheets and performance times - estimated versus actual.

  • ABC Enterprise Systems, Inc.
    • Software Development
    • 1 - 100 Employee
    • Support Manager
      • Jan 1998 - Feb 2005

      Customer escalation point, hands on support, liaison with customers directly, SLAs Customer escalation point, hands on support, liaison with customers directly, SLAs

Education

  • Staffordshire University
    Bachelor's Degree, Business Information Technology
    1994 - 1998

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