Experience

@sipp

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Property Administrator

  • Dec 2019 - Present

  I am responsible for the servicing of properties and clients within the property team @sipp. I deal with commercial purchases, sales, leases, rent issues and any other aspects that arise. I work closely with internal and external stakeholders including @sipp pension team, clients, tenants and third parties such as Solicitors, Surveyors, IFA's, Banks, Councils and Utility Companies. I am responsible for the servicing of properties and clients within the property team @sipp. I deal with commercial purchases, sales, leases, rent issues and any other aspects that arise. I work closely with internal and external stakeholders including @sipp pension team, clients, tenants and third parties such as Solicitors, Surveyors, IFA's, Banks, Councils and Utility Companies.



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Mortgage Customer Service Representative

  • Aug 2015 - Dec 2019

  Mortgage Property Transaction & General Servicing, including but not limited to, handling queries from customers, solicitors and third parties (brokers and valuers) both written and verbally. Investigate and resolve legal enquiries, ensure all written resolutions are accurate and meet regulatory requirements. All general post completion admin particularly Deeds registration chasing with solicitors and discharging of accounts via the Land Registry.Quality check colleagues work and provide feedback and coaching, currently SME for the bereavement process and prioritise the completion of tasks within designed SLA. Work between both teams as and when required.



Computershare UK

• United Kingdom
• Financial Services
• 700 & Above Employee

• Mortgage Admin Consultant

  • Aug 2011 - Aug 2015

  Contract Variation ConsultantApril 2014 – August 2015Administrative end to end service of all contract variation processes undertaken within a centralised team including Transfer of Equity, Repayment Type conversions, Term Amendments and Consent to Let.Complying with Responsible Lending policies for 12 clients, including Kensington, Standard Life and Mortgages Plc, and making recommendations to the clients following assessment of applications received. Ensuring compliance with regulatory requirements as set by the FCA.Mortgage Admin ConsultantAugust 2011 – March 2014Full service of post completion mortgage accounts, including but not limited to, producing redemption statements, applying redemption monies and providing authority to discharge accounts. Liaising with customers, clients and third parties in relation to Ground Rent and Service Charges whilst maintaining SLA.



Santander UK

• United Kingdom
• Banking
• 700 & Above Employee

• Inbound Customer Service Representative

  • Aug 2011 - Aug 2015

  Counselling customers on efficient use of accounts to prevent charges with a mandate held for write offs. General enquiries, sale and purchase of shares, taking payments and admin in the Investment and Cash ISA Team. Counselling customers on efficient use of accounts to prevent charges with a mandate held for write offs. General enquiries, sale and purchase of shares, taking payments and admin in the Investment and Cash ISA Team.