Experience

A New Leaf

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Director of Quality Management

  • Jan 2020 - Present

  Responsible for overseeing quality management practices, policies and procedures for effective compliance operation for 30+ programs. This includes risk management/ safety, facility compliance (internal and external audits), Arizona Department of Health Services licensing requirements, Joint Commission accreditation, ensuring compliance and conformance at all times.

• Director, A New Leaf's The New Foundation Program

  • Oct 2018 - Jan 2020

  The New Foundation merged with A New Leaf during October 2018. During this transition, I became the Director of A New Leaf's The New Foundation Program. I was responsible for the overall functioning of this program with a focus on excellent client care, positive client outcomes, safety and an engaged workforce. I collaborated with all internal departments, including quality management, administration, maintenance/facilities, milieu, education, nursing/medical and clinical, ensuring smooth day to day operations, Show less



The New Foundation

• Director Of Operations

  • Aug 2018 - Oct 2018

  Oversee the operation of The New Foundation, in collaboration with all departments, including quality management, administration, IT, maintenance/facilities, milieu, education, nursing and clinical. Ensure the agency remains in compliance in all areas of operation,

• Director of Administrative Services/Quality Managment

  • Jun 2016 - Aug 2018

  Responsible for developing and implementing quality assurance and administrative programs and processes, working effectively and efficiently with all internal departments and external agencies to ensure facility compliance and conformance with licensing, accreditation, HIPAA and contractual requirements. Additionally, responsible for the implementation, management and maintenance of all aspects of the agency’s communication systems (I.T. servers/hardware/software, network administration); Telephone (VOIP system). Show less

• Office Manager

  • Apr 2013 - May 2016

  The New Foundation provides behavioral health services (residential, inpatient and outpatient) for 11 – 17 year olds. Successful in identifying workflow gaps and implementing and managing new policies/procedures for the improvement and progression in department work flow processes, streamlining internal systems for all departments (Executive, Administrative, Financial, Front Office, Clinical, Educational, Nursing/Medical, Milieu and Dietary). Successful in implementing and managing new internal audit procedures. Provide executive support to the President/CEO and Board of Director, attend Board meetings, prepare minutes and relevant documentation. Successful in completely revamping all agency forms to Adobe PDF’s to assist with efficient flow of information. Successfully introducing, designing and writing the agency’s internal newsletter. Responsible for the management of the National School Lunch Program (NSLP) claims and contracts, developing and submitting bids to the Arizona Department of Education (ADE) for the Food Services Management Company (FSMC) contract and manage the Child Nutritional Program (CNP) contracts, claims and submissions. Provide supervision, training and support for administrative staff, undertake performance reviews. Show less



A New Leaf

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Resource and Purchasing Coordinator

  • Jul 2008 - Apr 2013

  A New Leaf provides a wide variety of human support services to help individuals and families in crisis, including homelessness, domestic violence and residential services. Responsible for implementing and managing the agency’s purchasing policies and procedures and managed the agency purchasing requirements for over 35 different facilities/program. Researched and implemented new cost saving strategies and successfully decreased agency expenditure while maintaining product quality. Created and managed accurate tracking and recording systems. Created and implemented policies and procedures for front desk management and managed seamless day to day operation of the front desk (including multiline phone system and processing calls, providing excellent customer service and staff support). Show less



Swansea Drugs Project

• Swansea, Wales, United Kingdom

• Administrator - Administration, Finance and Business Management

  • Mar 2004 - Dec 2007

  Swansea Drugs Project provided services to young people and adults affected by substance misuse. Responsibilities included managing and implementing administrative and financial policies and procedures, including: IT requirements (implementing servers/hardware/software, network administration), payroll, accounting/ budgeting/cash flow, fundraising, facility management, human resource management, staff supervision and training, executive support, quality management/compliance, business management. Show less



Inroads Cardiff Street Drugs Project

• Cardiff, Wales, United Kingdom

• Administrator - Administration, Finance and Business Management

  • Mar 1996 - Mar 2004

  Inroads Cardiff Street Drugs Project was a newly established agency, providing services to young people and adults affected by substance misuse. Responsibilities included establishing, managing and implementing start up administrative and financial policies and procedures, including: IT requirements (implementing servers/hardware/software, network administration), payroll, accounting/ budgeting/cash flow, developing fundraising strategies, facility management, human resource management, staff supervision and training, executive support, quality management/compliance, business management. Show less



Swansea Young Single Homeless Project

• Swansea, Wales, United Kingdom

• Administrator - Administration, Finance and Business Management

  • Aug 1989 - Oct 1995

  Swansea Young Single Homeless Project provided residential services for homeless young people between the ages of 16 – 21 years old. Responsibilities included establishing, managing and implementing administrative and financial policies and procedures, including: I.T. requirements (implementing servers/hardware/software, network administration), payroll, accounting and budgeting, developing fundraising strategies, facility management, human resources, executive support, quality management/compliance, business management. Show less