Experience

Aabyss

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Operating Officer

  • Jul 2022 - Present

• Head Of Service Delivery

  • Feb 2020 - Jul 2022



Frontline Consultancy & Business Services

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Process Admin Manager

  • Apr 2019 - Feb 2020



CloudCoCo (Formerly Adept4 plc)

• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Commercial Services

  • Apr 2015 - Mar 2019

  Responsible for the roll out and development of business management software, Autotask and quoting software Quotewerks. Integration of three businesses into one, stabilising and supporting the team. Integrated all business processes for consistency with billing, orders and projects. Retrained all staff across two sites. Achieved and maintained ISO9001 quality accreditation Documenting, reviewing & improving processes, streamlining wherever possible & introducing greater accuracy & consistency. Managing, developing & supporting the Commercial Services team across two locations Working with Directors and Senior Management Team for continuous improvement and managing change. Working with the sales team, ensuring they are fully supported through the sales lifecycle. Working with the finance team, ensuring accounting information requirements & timetables are met.



Remsdaq Ltd

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Office Manager

  • Nov 2012 - Apr 2015

  Managing a team of administrators, providing training, reviews and appraisals. Support to board of Directors, HR and rest of business. Managing office budgets. Implementation and development of processes and procedures ensuring they adhere to ISO9001 and ISO27001. Maintenance and development of the DMS Aprotec. All other Office Management duties. Managing a team of administrators, providing training, reviews and appraisals. Support to board of Directors, HR and rest of business. Managing office budgets. Implementation and development of processes and procedures ensuring they adhere to ISO9001 and ISO27001. Maintenance and development of the DMS Aprotec. All other Office Management duties.



ELEPHANTE LIFT TECHNOLOGY

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Service Manager

  • Oct 2010 - Nov 2012

  Expanding, planning and managing the enhanced bespoke service and maintenance contracts within the business along with managing the day-to-day running of all service, breakdowns and engineers. Constantly reviewing and introducing consistency while ensuring profitability for the business. Dealing and responding to service complaints. Daily banking and bookkeeping, purchase and sales invoices etc using Sage line 50 and Sage Job Costing. Weekly and monthly payroll using Sage payroll. Expanding, planning and managing the enhanced bespoke service and maintenance contracts within the business along with managing the day-to-day running of all service, breakdowns and engineers. Constantly reviewing and introducing consistency while ensuring profitability for the business. Dealing and responding to service complaints. Daily banking and bookkeeping, purchase and sales invoices etc using Sage line 50 and Sage Job Costing. Weekly and monthly payroll using Sage payroll.



UK Legal Online

• Operations Manager

  • Sep 2008 - Feb 2011

  Operational management, managing team and processes to improve service and efficiency. Recruitment, process and procedure management along with training employees. Management information and reporting to MD. Business development, building strong client base and achieving targets. Regular client visits and networking. Profit & loss, balance sheet and gross margin reviews across the sales and operations. Full quality review and management. Operational management, managing team and processes to improve service and efficiency. Recruitment, process and procedure management along with training employees. Management information and reporting to MD. Business development, building strong client base and achieving targets. Regular client visits and networking. Profit & loss, balance sheet and gross margin reviews across the sales and operations. Full quality review and management.



Micrah Services

• Operations Manager

  • May 2002 - May 2008

  Initially joining as an account handler and working my way to Operations Manager in 2007. Managed an operation of over 50 staff including 6 team managers. Produced and implemented a business process reorganisation plan to streamline the processes and improve service and quality. Introduced key performance indicators into the operation alongside the operations director. Produced monthly board reports and attended monthly senior management meetings. Produced an operational business plan. Liaised with customers and suppliers on a regular basis building excellent working relationships. Provided training, development and support for all staff along with regular appraisals and performance meetings.



BWD Resburg

• Accounts processer

  • May 1998 - May 2002

  Responsible for processing all individual savings accounts Responsible for processing all individual savings accounts