Experience

Driven Inc.

• United States
• Consumer Services
• 1 - 100 Employee

• Office Manager/Project Manager

  • Apr 2023 - Oct 2023

  Chapel Hill, North Carolina, United States Project Management - Internal and Program related Assigning and Managing Projects and Tasks in Asana - Updating Shared Calendars, Portal Access, Zoom Creation - Event Site Sourcing and Retreat Prep - Managing Compilation Book Creation - Client Support and Onboarding Creating Campaigns and Broadcasts in Keap and Managing Tags Updating and Maintaining Kajabi Portals Improving Systems and Tech Utilization Daily Office Tasks - Organizing Office, Tracking and Ordering… Show more Project Management - Internal and Program related Assigning and Managing Projects and Tasks in Asana - Updating Shared Calendars, Portal Access, Zoom Creation - Event Site Sourcing and Retreat Prep - Managing Compilation Book Creation - Client Support and Onboarding Creating Campaigns and Broadcasts in Keap and Managing Tags Updating and Maintaining Kajabi Portals Improving Systems and Tech Utilization Daily Office Tasks - Organizing Office, Tracking and Ordering Office Supplies, Maintaining Office Hybrid Schedule Show less



The Meeples Market

• Co-Founder

  • Jul 2021 - Apr 2022

  Cary, North Carolina, United States Launched The Meeples Market to showcase new and popular board games and reviews. - Over 1,000 followers and growing - 400 Posts (Videos, Shorts, and Reviews) - Multiple posts with Sponsored Board Games Works on content creation, including taking pictures, filming, editing, posting, and social media management.



Freshworks

• United States
• Software Development
• 700 & Above Employee

• AR/AP Associate

  • May 2019 - Aug 2019

  Supported the transition of moving billing over from Natero to Freshworks.



Freshdesk Customer Success

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Office Manager

  • Feb 2015 - May 2019

  Mountain View, CA Acquired by Freshworks May 2019 Administrative support to C-suite (the CEO and CTO) with various tasks and projects HR including payroll, new hire onboarding, and benefits management Designs and illustrates marketing ebooks Supporting marketing efforts through maintaining Adwords and LinkedIn campaigns Creating and implementing Hubspot landing pages for Adwords campaigns Recruitment including scheduling Coordinates various bi-monthly, quarterly, and yearly office… Show more Acquired by Freshworks May 2019 Administrative support to C-suite (the CEO and CTO) with various tasks and projects HR including payroll, new hire onboarding, and benefits management Designs and illustrates marketing ebooks Supporting marketing efforts through maintaining Adwords and LinkedIn campaigns Creating and implementing Hubspot landing pages for Adwords campaigns Recruitment including scheduling Coordinates various bi-monthly, quarterly, and yearly office activities and events Manages inventory of office equipment and supplies Assists with the design and implementation of the office culture handbook Main point of contact for external vendors and visitors Oversees day to day office functionality and cleanliness Maintains office monthly budget and reporting Show less



Asset Management Ventures

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Executive Coordinator

  • Jun 2014 - Feb 2015

  Palo Alto, CA EXECUTIVE COORDINATOR (September 2014 - February 2015) Supports all 3 partners (C-suite) at AMV including heavy scheduling and coordinating for internal and external appointments, meetings, conferences, events, and travel (international and domestic) Tracks and manages incoming business plans, deals, and rejections Prepares and manages expense reports, invoices, and monthly reconciliations in QuickBooks Supports fundraising efforts through research, data collection, and tracking… Show more EXECUTIVE COORDINATOR (September 2014 - February 2015) Supports all 3 partners (C-suite) at AMV including heavy scheduling and coordinating for internal and external appointments, meetings, conferences, events, and travel (international and domestic) Tracks and manages incoming business plans, deals, and rejections Prepares and manages expense reports, invoices, and monthly reconciliations in QuickBooks Supports fundraising efforts through research, data collection, and tracking using CRM Plans and coordinates company parties, functions, and events Maintains day to day processes of front office management, including greeting guests and providing excellent customer service, maintaining appearance of the office and conference rooms, handling incoming calls, filing work orders for office maintenance, serving as the central point for support for the entire office, and processing incoming and outgoing mail Facilitates meetings, including scheduling, handling logistics, and prepping conference rooms. Manages confidential information and corporate documents Assists with the ordering of supplies and ensures that the kitchen is stocked and clean Sources and creates posts for social media accounts Handles special projects ADMINISTRATIVE ASSISTANT (June 2014 - September 2014) Handles phone system, calendars, expense reports, filing, and basic support for partners Supports general office responsibilities including mail, opening of the office, kitchen maintenance, conference rooms, supplies, and printers Show less



Beepi

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Community Engagement Beepier

  • Dec 2013 - Apr 2014

  Los Altos Assists customers by answering customer questions and concerns over the phone, through email, and on chat using Zendesk, Talkdesk, and RingCentral Leads promotional marketing projects, including sourcing suppliers, working with designers, and full implementation of new marketing materials Manages social media pages and creates daily posts to increase brand awareness and customer engagement Supports the creation of Facebook and Google ads to increase brand awareness through… Show more Assists customers by answering customer questions and concerns over the phone, through email, and on chat using Zendesk, Talkdesk, and RingCentral Leads promotional marketing projects, including sourcing suppliers, working with designers, and full implementation of new marketing materials Manages social media pages and creates daily posts to increase brand awareness and customer engagement Supports the creation of Facebook and Google ads to increase brand awareness through marketing Coordinates and manages general office daily activities including ordering lunches, snacks, supplies, creating and maintaining general office decor, and greeting customers and other visitors to the office Plans and creates blueprints for projects such as ambassador programs and career fair engagement Provides assistance to CEO for various projects from tracking expenses to implementing new marketing ideas Prepares paperwork for all transactions and creates requests for checks Schedules and coordinates interviews for inspectors Builds customer support guides and social media guides for future team members Plans and implements office events Supports recruitment efforts through sourcing, coordinating interviews, and interviewing candidates Show less



University of California, Riverside

• United States
• Higher Education
• 700 & Above Employee

• Residential Conference Coordinator

  • Jun 2013 - Aug 2013

  Riverside Acts as a Liaison between HDRS and Conference Services and Events for incoming summer - conferences Enters all contracts into Conference Programmer and assigns room placements Ensures the accuracy and accessibility of all summer contract files Screens, prioritizes, and directs all incoming correspondences via voice-mail accounts, emails, multi-line phone system and in person. Performs preliminary research and initial response to service related problems. Ensures that the best… Show more Acts as a Liaison between HDRS and Conference Services and Events for incoming summer - conferences Enters all contracts into Conference Programmer and assigns room placements Ensures the accuracy and accessibility of all summer contract files Screens, prioritizes, and directs all incoming correspondences via voice-mail accounts, emails, multi-line phone system and in person. Performs preliminary research and initial response to service related problems. Ensures that the best customer services is achieved at the office Coordinates specific projects and assignments for all incoming conferences

• Resident Services Assistant

  • Aug 2010 - Jun 2013

  Part-time permanent frontline position for the Lothian Resident Services Offices centered around customer service for residents and to create a safe and academic environment. - Provides excellent customer service and processes mail for the residential community - Serves as a resource person for residents, their families, visitors, customers and the campus community - Responds to incidents and emergencies in the Residence Halls - Gives tours of the Housing communities

• Resident Services Summer Lead

  • Apr 2012 - Sep 2012

  RSSL works in the Resident Services Office supporting the Summer Conference Program at UCR. - Supervises and trains 7 Resident Services Summer Assistants - Provides excellent customer service - Serves as a resource person for all conference participants, summer residents, visitors, customers, and campus community - Works as a liaison between UCR Housing and Conference Services, to provide the best service to conference guests - Prepares for conference guests, check in and check… Show more RSSL works in the Resident Services Office supporting the Summer Conference Program at UCR. - Supervises and trains 7 Resident Services Summer Assistants - Provides excellent customer service - Serves as a resource person for all conference participants, summer residents, visitors, customers, and campus community - Works as a liaison between UCR Housing and Conference Services, to provide the best service to conference guests - Prepares for conference guests, check in and check outs - Organizes and plans staff meetings as well as coordinating weekly schedules for RSSAs.