L2 Technical support/Helpdesk Specialist II

• Oct 2012 - Present

IT Technical Analyst

• Jun 2012 - Oct 2012

• Setup Cisco lab, wiring routers, switches and servers • Assist trainer to write Cisco training documentation for Cisco lab • Provide technical support of LAN, desktop, and SQL server • Build, maintain and troubleshoot desktop • Test, evaluate and report Motherboards, CPU, graphic cards, RAM and hard drive • Consult on procurement of desktop and enterprise hardware solutions • Conduct proof of concept for new products and provide documentation to support recommendations • Setup Cisco lab, wiring routers, switches and servers • Assist trainer to write Cisco training documentation for Cisco lab • Provide technical support of LAN, desktop, and SQL server • Build, maintain and troubleshoot desktop • Test, evaluate and report Motherboards, CPU, graphic cards, RAM and hard drive • Consult on procurement of desktop and enterprise hardware solutions • Conduct proof of concept for new products and provide documentation to support recommendations

Office Administrator

• Jul 2009 - Oct 2009

Inside sales

• Aug 2006 - Oct 2008

Customer Service Representative Co-op

• Feb 2006 - May 2006

• Process banking transactions and exchanging foreign currencies • Store, update, and retrieve financial data • Promote financial product or service to customers • Perform clerical duties such as sort and file deposit slips • Prepare customer statements • Process banking transactions and exchanging foreign currencies • Store, update, and retrieve financial data • Promote financial product or service to customers • Perform clerical duties such as sort and file deposit slips • Prepare customer statements

Data/IP Specialist

• Oct 2001 - Jan 2005

• Configure, turn up, and troubleshoot CE routers and switches that located at customer sites • Open/follow tickets as team player • Attend meeting with PM/sales/customers for any customer related items • Provide IP solutions for customers regarding DHCP/HSRP, VLAN, and IGP/BGP • Escalated to senior IP Specialist for any complex item/issues • Configure, turn up, and troubleshoot CE routers and switches that located at customer sites • Open/follow tickets as team player • Attend meeting with PM/sales/customers for any customer related items • Provide IP solutions for customers regarding DHCP/HSRP, VLAN, and IGP/BGP • Escalated to senior IP Specialist for any complex item/issues

Network Technician

• Nov 1998 - Oct 2001

• IP subnetting (VLANs), IP addressing, IP management, and documentation • Maintain, troubleshoot and administer the use of local area networks (LANs), computer workstations and servers • Maintain network, server diagrams and configuration changes • Switching routing architecture and protocols (VLANs, Trunking, STP) • Implement network traffic monitoring and optimize network performance • Set up new PC/Laptop, LAN and connections to the internet • Provide computer support services for software, hardware and network devices Show less