Experience

NAP

• Netherlands
• Architecture and Planning

• Customer Service



OMEGA Engineering

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• Sales Specialist

  • Jul 2017 - Present



D'Adamo Personalized Nutrition

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Customer Services Specialist

  • Oct 2005 - Oct 2016

  • Answered a high volume of phone calls, assisting customers with queries and transactions.• Processed emails orders and handled questions about the diet and supplements.• Built long-term customer relationships and advised customers on purchases and promotion.• Provided an elevated customer experience to generate loyal clientele.• Trained and verified testing results inquiries by phone and email.• Worked on several projects for managers and updates for our programs.• Efficiently navigated though multiple date entry systems and other relevant applications, tools and resources.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Investigated and resolved issues/problem with for products and deliveries.• Mailed monthly newsletters.



Emkay, Inc

• United States
• 1 - 100 Employee

• Client Account Manager

  • Sep 2002 - Feb 2005

  • Supplied informative and timely assistance for questions and problems with fleet orders and vehicles.• Made available specifications and pricing for leased vehicles for every level of the company.• Prepared closed end and open end leases.• Provided client product training.• Investigated and resolved customer inquiries and complaints in a timely and caring manner.• Served as the main liaison between customers, management and sales team. • Supplied informative and timely assistance for questions and problems with fleet orders and vehicles.• Made available specifications and pricing for leased vehicles for every level of the company.• Prepared closed end and open end leases.• Provided client product training.• Investigated and resolved customer inquiries and complaints in a timely and caring manner.• Served as the main liaison between customers, management and sales team.