Experience

Brandon Regional Hospital

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Laboratory Supervisor

  • 2012 - Present

  Under the leadership of the Laboratory Director, supervised the daily functioning of approximately 37 phlebotomists in a hospital setting. Responsibilities included:• Accountable for the daily operations and supervision of the phlebotomy team; monitoring the operations within a hospital laboratory environment; including an out-patient and pre-admission testing center.• Direct involvement with hospital teams, activities and groups. Requested to be part of the following teams:o Sepsis Alert Teamo Code Teamo Stroke Alert Teamo Employee Advisory Groupo Activity Committeeo Participated on almost every American Heart Association event held by the hospital• Requested to be a part of the ER Metrics team to sit in on the ER daily meeting assisting and giving input pertaining to ER isuues – team included the ER Medical Director, ER VP of Emergency Services, COO, CNO, Radiology Director, Laboratory Director, and Admissions’ Director. My input and suggestions led to a significant TAT on ER metrics• Prepared and administered yearly employee evaluations; putting in great effort to sit with each employee and discuss areas of strengths and weaknesses. Much deserved effort was put into the evaluations so the employees could fairly know where they stood in reference to their cohort group, advice was given and achievable goals were established for the upcoming year• Ensured the process of drawing blood was performed according to safety and compliance standards• Made sure that proper equipment was in place for drawing blood. This included ordering all phlebotomy supplies while staying within the laboratory budgetary limits• Assisted with the preparation of the Capital budget yearly for the replacement of major equipment; this included such items as centrifuges, refrigerators/freezers and quotes on the implementation of Mobi-Lab.• Prepared schedules on a monthly basis, assuring all shifts were adequately staffed so that coverage was sufficient for the timely collec



Quest Diagnostics

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Laboratory Supervisor / Customer Service Billing Rep I

  • 2001 - 2012

  Quest Diagnostics Laboratories April 2004 – September 2012 (Two mergers – following)Customer Service Billing Rep I – Tampa, Florida December 2011 – September 2012Phlebotomist / Patient Service Supervisor – Brockton, MA September 2009 – December 2011Caritas Medical Laboratories (Merged with Quest Diagnostics – 2009)Laboratory Supervisor – Brockton, MA April 2006 – September 2009Gateway Laboratories (Merged with Caritas Medical Laboratories – 2006)Laboratory Supervisor – Brockton, MA December 2001 – December 2002 (Part-Time)April 2004 – April 2006 (Full-Time)Under the direction of the Laboratory Manager, supervised the daily functioning of 13 Patient Service Centers in accordance with the laboratories’ policies, procedures and applicable laws. Responsibilities included training employees, scheduling, planning, assigning & directing work; rewarding and disciplining employees; addressing complaints and resolving problems. Directly responsible for interviewing and selecting all Laboratory Phlebotomy applicants. Wrote and conducted annual performance appraisals; determining percentage of merit increase due to each employee. Ensured efficient and effective departmental operations, including department quality control and compliance adherence. Oversaw a training program in conjunction with many local schools for clinical training of medical laboratory technicians and phlebotomists. Successfully developed and implemented an SOP manual for the phlebotomy department. Handled all department inventory and expenditures within laboratory budgetary limits. Interviewed patients, measured vital signs (i.e., pulse rate, blood pressure, weight, and height) for a Healthy Quest program, Blue Print for Wellness and recorded information of patients' results. Participated in the collection of labs on from adult and pediatric patients. Maintained all necessary records as required by the department/laboratory and various regulatory agencies. Act