Experience

Direct Benefits, an Alera Group Company

• United States
• Insurance
• 1 - 100 Employee

• Insurance Agent Liaison

  • Oct 2019 - Present

  St Paul, Minnesota, United States Work with agents and employer groups, in answering questions, resolving issues with carriers pertaining to group policies and group employees. Experience assisting agents and their groups with insurance plan designs and comparisons for new and renewal business. Work closely with agents and insurance carriers to ensure proper documentation is received for new group set up & enrollments with insurance carriers. Assist agents with becoming appointed with insurance carriers.



Outpost U.S., Inc.

• Advertising Services

• Executive Assistant To Chief Executive Officer/Project Manager

  • Feb 2010 - May 2021

  New York and Minnesota • Created calendar system to streamline operations. • Coordinated meetings with clients. • Executed projects on time and on budget. • Organized and implemented outreach events. • Identified ways to streamline operations. • Pursued opportunities for company growth. • Mediated between president and key vendors. • Controlled daily expenses and maintain financial reporting.



University of Rochester-Highland Hospital at Caledonia Medical Center

• Medical Secretary

  • Apr 2011 - May 2015

  Caledonia, NY Medical Secretary • Processed patient information, including reception, registration, appointment scheduling, medical records management and telephone management. • Contributed to workflow optimization to achieve patient care objectives and organizational goals. • Resolved patient billing and benefits issues. • Trained and mentored new medical secretaries • Provided office support.



Medical Solutions

• Staffing Manager

  • Oct 2009 - Feb 2011

  Rochester, New York Area Staffing Manager of 80+ employees Increased patient bedside supervisory billable hours by 600% in 18 months • Recruited, interviewed, hired and managed employees. • Maintained confidential employee files including licensing and credentialing. • Submitted required documentation such as unemployment records to the State of New York and local courts. • Collaborated with business partners to grow company revenue.



Genesee Valley Podiatry

• Office Manager

  • Dec 2006 - Oct 2009

  Rochester, New York Area Office Manager with emphasis on billing and collections Generated insurance appeals letters for an additional $20,000 in office revenue • Managed financial performance and revenue collections. • Partnered with Insurance Carriers to obtain maximum payments. • Assisted patients with resolving billing and insurance issues, including prior authorization documentation and appeal letters. • Supervised and trained front office staff.



Blue Cross and Blue Shield of Minnesota

• United States
• Insurance
• 700 & Above Employee

• Sr Customer Service Representative

  • Sep 2003 - Sep 2006

  Eagan, Minnesota Customer Service Representative with Promotion to Senior Customer Service Representative Held 60 employee departmental records of 100% call record accuracy for 16 months straight. Six Sigma Yellow Belt Certified • Mentored new Customer Services Representatives. • Identified underlying customer needs and providing appropriate resources. • Resolved patient billing and benefits issues. • Maintained strict confidentiality of protected health information. • Managed… Show more Customer Service Representative with Promotion to Senior Customer Service Representative Held 60 employee departmental records of 100% call record accuracy for 16 months straight. Six Sigma Yellow Belt Certified • Mentored new Customer Services Representatives. • Identified underlying customer needs and providing appropriate resources. • Resolved patient billing and benefits issues. • Maintained strict confidentiality of protected health information. • Managed escalated customer calls. Show less