Experience

Apogee Interactive, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Manager, Major Account & Client Success Team

  • Jun 2022 - Present

  Apogee Interactive, Inc. is a leading provider of customer engagement services for utilities, serving the energy industry since 1993. Apogee’s customer engagement platform helps utilities establish ongoing digital relationships with customers, helping them engage and educate customers, reduce costs, achieve behavioral energy efficiency, and grow customer satisfaction. Apogee’s solution enables personalized, relevant, video-based messaging through multiple channels, drives self-service, and improves operational efficiencies through marketing automation. Show less



Red Ventures

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Senior Account Director

  • Apr 2006 - Mar 2022

  Responsible for $15M+ business. Spearheaded partner development in key areas to drive messaging and customer awareness. Generated greater utility partner revenues through renegotiated contracts, training, product development and change in business strategy generating an additional 20%+ (avg) in revenues YoY. Built solid client relationships thus stabilizing our partnership in a competitive environment. This trust permitted greater access to other business avenues within the utility to further engage and deepen the strength of our partnership impacting increased revenues. KEY ACCOMPLISHMENTS: - Grew Business Portfolio 20-25% YoY - Secured New Business and Partner Engagement with the addition of Products and Services - Solid Relationship Skills generating greater revenues in addition to presenting other business avenues - Strategized with leadership on areas to enhance the customer experience positively impacting revenues and customer satisfaction - Partnered with Leadership and product specialist team to develop the product and the brand offers, as well as train the agents on the product and the sales - Created a "Utility Partner Program" to further engage with what is important to the partners business and their communities, generating greater awareness and impact to the partnership Show less



Georgia Tech Global Learning Center

• United States
• Events Services
• 1 - 100 Employee

• Director, Business Development

  • May 2005 - Apr 2006

  Created brand and industry awareness for a Georgia Tech new product offering through solid relationships, networking as well as successful marketing and presentations; developed a team to present, negotiate and sign contracts for new business venture, Georgia Tech Global Conference Center. Within the first year, we far exceeded goals by 50% bringing in close to $1M in revenues. KEY ACCOMPLISHMENTS: - Business network to gain interest in Georgia Tech new product offering - Collaborated with team on the Brand, the Marketing and the Goals - Great Delivery and Presentation Skills - 90% close rate with Sales and Contract negotiation skills - Surpassed one year goal by 100% Show less



Executive Business Centers

• United States
• Executive Offices
• 1 - 100 Employee

• National Sales Manager

  • May 1999 - Apr 2005

  Successfully managed and increased revenues for 12 Business Center locations throughout the Southeast, increased occupancy by over 65%, with 8 of the locations at 100% occupancy. I led a team of 60 employees for greater success and business support thus increasing revenues and surpassing all goals. This increased occupancy, generated a higher demand for our product and we were able to increase rates impacting revenues by over 37%. This success was accomplished through trust in our company and our team members. I hired based on business and client relationship skills as a key factor, created a team environment, trained them well and every team member was a part of our success. We opened new locations in Class A office space and spearheaded grand openings, negotiated contracts, and exceeded occupancy goals by 65% + within the first 6 months. KEY ACCOMPLISHMENTS: - Increased occupancy by over 65% within the first 6 months; Yoy growth exceeding 25% - Collaborated with leadership on the opening of other locations - Hired and trained a team in each of the 12 locations for operations and sales - Developed solid relationships with Real Estate Brokers to help ensure occupancy success Show less