Lynn McDavitt

Provider and Customer Liaison Officer at Bon Accord Life
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Contact Information
us****@****om
(386) 825-5501
Location
Falkirk, Scotland, United Kingdom, GB
Skills

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Bio

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Experience

  • Bon Accord Life
    • United Kingdom
    • Insurance
    • 1 - 100 Employee
    • Provider and Customer Liaison Officer
      • Jan 2021 - Present

    • Provider and Customer Liaison Officer
      • Jan 2021 - Present

  • Kwik Fit Insurance Services
    • United Kingdom
    • Insurance
    • Team Leader
      • Oct 2003 - Apr 2017

      Managed teams in various departments including Customer Services, Retention, and Partnerships. Managed both inbound and outbound calls within the contact centre environment and on various campaign’s.Ensured revenue generated opportunities were maximised and revenue targets achieved.Collation of daily performance data to analyse trends and cascade with any plans for improvement.Created a culture of challenge, drive and “can do” attitude through motivation and coaching of team members.Ensured levels of customer service were of the highest standard.Resolve escalated customer queries.Deputised for floor manager on many occassions. Team Manager of the Month (VIP) twice in 2016.Company award winner on various occasions for performance and management.

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