Experience

Mercalis

• United States
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Case Manager

  • Sep 2018 - Present

  Reimbursement Case Manager for TrialCard 2018-current

• Patient Experience Specialist

  • Jul 2016 - Sep 2018

  Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Answers inquiries by clarifying desired information by researching, locating and providing information. Identify and correctly reporting adverse events, high dose alerts, medical inquiries and product complaints. Updates job knowledge through participating in educational opportunities. Leads stakeholders through the patient experience in order to realize brand access. Enhances organization reputation by accepting ownership for accomplishing new and different requests. Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer Service Rep Healthcare

  • 2013 - 2016

  Excelled in delivery of professional, quality customer service to health care providers Facilitated 40 to 50 inbound and outbound customer service health insurance calls daily Ensured customers/medical providers were assisted with prompt, courteous, and accurate information Advised supervisor of situations in need of escalation Assisted co-workers to meet team goals Excelled in delivery of professional, quality customer service to health care providers Facilitated 40 to 50 inbound and outbound customer service health insurance calls daily Ensured customers/medical providers were assisted with prompt, courteous, and accurate information Advised supervisor of situations in need of escalation Assisted co-workers to meet team goals