Lynn Kubiak
Client Services & Operations Manager at BannerWave, Interactive Digital Experiences & Advertising- Claim this Profile
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Topline Score
Bio
Dana O'Donoghue
Lynn is an amazing leader- patient, thoughtful and consistently collaborative with her team as well as other groups within the organization. I was always happy when Lynn became involved in a project I was working on- whether it was to brainstorm upfront the best solution for a client or whether it was to troubleshoot and determine ways to solve a challenge on the backend. She has great ideas and is open to hearing ideas from others as well. I could always rely on Lynn as a sounding board when a tough problem presented itself and I appreciated her strategy and insight, she consistently attempts to achieve the win-win solution for both the client and the organization.
Laura Martin
Lynn is a leader with many strengths. She is caring and compassionate towards her staff and always has the company and client's best interests in mind. Lynn has the ability to quickly get up to speed and thoroughly understand any new challenge presented to her. Lynn can be relied upon to find solutions and lead the implementation of new, more efficient processes, driving her team forward while meeting and exceeding company goals. Lynn would be a great additional to any team.
Dana O'Donoghue
Lynn is an amazing leader- patient, thoughtful and consistently collaborative with her team as well as other groups within the organization. I was always happy when Lynn became involved in a project I was working on- whether it was to brainstorm upfront the best solution for a client or whether it was to troubleshoot and determine ways to solve a challenge on the backend. She has great ideas and is open to hearing ideas from others as well. I could always rely on Lynn as a sounding board when a tough problem presented itself and I appreciated her strategy and insight, she consistently attempts to achieve the win-win solution for both the client and the organization.
Laura Martin
Lynn is a leader with many strengths. She is caring and compassionate towards her staff and always has the company and client's best interests in mind. Lynn has the ability to quickly get up to speed and thoroughly understand any new challenge presented to her. Lynn can be relied upon to find solutions and lead the implementation of new, more efficient processes, driving her team forward while meeting and exceeding company goals. Lynn would be a great additional to any team.
Dana O'Donoghue
Lynn is an amazing leader- patient, thoughtful and consistently collaborative with her team as well as other groups within the organization. I was always happy when Lynn became involved in a project I was working on- whether it was to brainstorm upfront the best solution for a client or whether it was to troubleshoot and determine ways to solve a challenge on the backend. She has great ideas and is open to hearing ideas from others as well. I could always rely on Lynn as a sounding board when a tough problem presented itself and I appreciated her strategy and insight, she consistently attempts to achieve the win-win solution for both the client and the organization.
Laura Martin
Lynn is a leader with many strengths. She is caring and compassionate towards her staff and always has the company and client's best interests in mind. Lynn has the ability to quickly get up to speed and thoroughly understand any new challenge presented to her. Lynn can be relied upon to find solutions and lead the implementation of new, more efficient processes, driving her team forward while meeting and exceeding company goals. Lynn would be a great additional to any team.
Dana O'Donoghue
Lynn is an amazing leader- patient, thoughtful and consistently collaborative with her team as well as other groups within the organization. I was always happy when Lynn became involved in a project I was working on- whether it was to brainstorm upfront the best solution for a client or whether it was to troubleshoot and determine ways to solve a challenge on the backend. She has great ideas and is open to hearing ideas from others as well. I could always rely on Lynn as a sounding board when a tough problem presented itself and I appreciated her strategy and insight, she consistently attempts to achieve the win-win solution for both the client and the organization.
Laura Martin
Lynn is a leader with many strengths. She is caring and compassionate towards her staff and always has the company and client's best interests in mind. Lynn has the ability to quickly get up to speed and thoroughly understand any new challenge presented to her. Lynn can be relied upon to find solutions and lead the implementation of new, more efficient processes, driving her team forward while meeting and exceeding company goals. Lynn would be a great additional to any team.
Experience
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Client Services & Operations Manager
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Feb 2022 - Present
▪ Provide solutions that elevate how clients engage with customers, including but not limited to, creating interactive, animated digital experiences and end-to-end website evaluation and development for prime optimization. ▪ Prepare client agreements, encompassing scope of work, timelines and fees. ▪ Lead client projects and optimize resources to ensure accurate and timely delivery of product. ▪ Improve processes and increase productivity to reduce waste and grow revenue. ▪ Collaborate across team to develop strategy, define goals, collect assets and create best in class product. Show less
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NSA Media
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United States
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Advertising Services
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1 - 100 Employee
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Business Operations & AP Manager
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Jan 2017 - Feb 2022
▪ Manage daily business operations supporting the company’s portfolio of 10+ national and regional clients, such as ALDI, Target, CVS and Ulta. ▪ Defined and implemented standardized operational practices across the organization. ▪ Lead a team of 10, directly managing the bill pay process for clients representing $320 million in annual media spend. ▪ Consistently spearhead efforts to improve processes and drive operational efficiency. Led efforts to build a web-based communication platform in collaboration with IT which saved $10,000 and 160 internal employee hours annually. ▪ Manage training, performance improvement and evaluation with a focus on developing and retaining top talent. ▪ Built a high-performing team by partnering with human resources to support the recruitment, hiring, and onboarding of top talent. ▪ Develop strategic partnerships and oversee vendor relationships. Liaise with vendors to resolve account issues. ▪ Utilize technology systems and recommend improvements to optimize payroll and time tracking on client projects. Document processes and procedures. ▪ Oversee auditing and team process for billing discrepancies across 2,000 vendor partners. Show less
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Director, Media & Campaign Execution
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2012 - 2016
▪ Led strategy and planning and managed a 40-person team overseeing daily operations, the advertising ordering process, and print media placement across the country. ▪ Directed programs and operations supporting $800 million in annual media spend for 25 clients, including ALDI, Safeway, Belk, Sears, Kmart and Southeastern Grocers. ▪ Led an organizational restructure that enabled the company to take on new clients with existing employee headcount. Standardized processes across the media execution team. ▪ Oversaw efforts to continuously improve processes, increase productivity, optimize budgets, reduce waste, and grow revenue. ▪ Developed and implemented departmental training programs to support employee and team development. ▪ Collaborated with 2000+ vendors to execute comprehensive client success strategy and delivery of print advertising plans. ▪ Effectively managed the process of creating and issuing 700,000 insertion orders to newspapers annually. ▪ Spearheaded efforts to increase data integrity and order accuracy. Show less
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Management Supervisor, Media Placement
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2007 - 2011
▪ Managed a team of 10 direct reports overseeing print media execution services for our largest advertising clients, including Sears and Kmart. ▪ Led a restructuring in the placement department that transformed daily operations. ▪ Oversaw strategic resource allocation to meet client project delivery expectations and maximize success. ▪ Collaborated with cross-functional teams to ensure alignment with business strategy and to regularly improve workflow and quality assurance efforts. ▪ Met with clients to determine needs, develop strategy, and execute tailored advertising plans. ▪ Developed vendor partnerships to optimize clients’ print planning programs. Show less
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Client Service Manager
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2003 - 2006
▪ Directed client success strategy with clients including Party City, TJX Companies and Office Depot. ▪ Executed client advertising programs within budget parameters and implemented go-to-market strategies. ▪ Created and prepared contract proposals encompassing scope of work, team structure, and fees. ▪ Assembled expert teams to support clients and to provide industry expertise. ▪ Directed client success strategy with clients including Party City, TJX Companies and Office Depot. ▪ Executed client advertising programs within budget parameters and implemented go-to-market strategies. ▪ Created and prepared contract proposals encompassing scope of work, team structure, and fees. ▪ Assembled expert teams to support clients and to provide industry expertise.
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Education
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Central Michigan University
Bachelor of Business Administration - BBA, Business Management & Psychology
Community
