Trust Services Officer

• Feb 2022 - Present

Tax Professional

• Jan 2021 - Present

• Conducts interviews for the purpose of preparing complete, accurate tax returns.• Provides tax information and offers appropriate tax-saving suggestions. • Practices excellent client service techniques to maximize the number of new and returning clients, not limited to but including contacting prior clients through the company Client Connect as directed.• Completes the required documentation for Efile and Instant Refund service and delivers these services according to company procedures. • Collects all payments according to current company policy and procedures. • Answers questions or handles inquiries from clients and other Block Associates, in person or on the phone and conducts any necessary research that may be required to provide complete and accurate responses. • Assist other Associates in the office in a team environment as required for the purpose of enhancing the client experience.• Demonstrates competency in the area of income tax knowledge and utilizes Block’s continuing professional education programs to attain, maintain, and strengthen tax expertise.

Manager, Client Fulfilment Service, United Oversea Bank

• Mar 2018 - Jul 2018

• Evaluation of the end-to-end process to assist in setting strategies and practices to develop a appropriate procedures in relating to Know Your Client (KYC)• Oversight over onboarding activity to provide practical advice on Anti-Money Laundering (AML)/KYC, perform reviews of AML/KYC activities such as client profiles and related metrics, identify data quality issues, and monitor resolution.• Perform root cause analysis and identify solutions and best practices.• Manage KYC Quality Assurance activities for new and existing business and multiple remediation efforts concurrently within designated timeframes and quality standards.• Knowledge management for KYC policy, procedures, and training material updates and changes, train on-boarding. • Ensure KYC policies and procedures are accurate and comply with Global and local regulatory requirements.• Partners with management to establish and update KPIs for on-boarding processes, monitors performance to identify significant areas of concerns and oversees actions necessary to address issues.

Senior Client Onboarding Officer

• Jan 2013 - Apr 2018

• Serve as a primary point of contact for Bankers in (KYC)/documentation on account renewals and or assigned projects• Prepare client-specific KYC-related analyses as required• Work with Business Support Unit to assess documentation requirements for client legal entities• Interact with parent and subsidiary bankers and product sales and service on Anti Money Laundering-related risk issues• Interface with local and global process owners to understand process and policy requirements and operating environment• Recommend improvements to the process in areas of efficiency, control, and work quality

Payment and Clearing Services Officer

• Jan 2010 - Dec 2012

• Process of Outward/ Inward client remittances and cash/checks transactions• Provide prompt accurate and quality service to internal clients• Participate in process reviews and implement workflow improvements to increase productivity, improve quality and manage operational risk• Process clients’ payments instructions received from the front office which includes outgoing/internal transfers and cash/checks• Investigate of cash breaks related to the team

Bank Teller

• Jan 2008 - Dec 2009

• Perform customer support and advisement on banking products/services• Discharge payments, saving account, and current account operations• Evaluate mortgage loans and transaction accounting • Perform customer support and advisement on banking products/services• Discharge payments, saving account, and current account operations• Evaluate mortgage loans and transaction accounting