Experience

Virginia Farm Bureau Family of Companies

• United States
• Insurance
• 400 - 500 Employee

• Sales Agent

  • May 2018 - Present

  From auto & home to life & health as well as retirement planning and annuities. As agency owner, I will ensure you have a proper family protection plan in place. I make sure the money keeps flowing when your income stops. Somewhere along the line, for one reason or another, you will no longer be working. My plans insure that individuals and their families are prepared for the unexpected. Let's review your plan to make sure your family is covered properly. From auto & home to life & health as well as retirement planning and annuities. As agency owner, I will ensure you have a proper family protection plan in place. I make sure the money keeps flowing when your income stops. Somewhere along the line, for one reason or another, you will no longer be working. My plans insure that individuals and their families are prepared for the unexpected. Let's review your plan to make sure your family is covered properly.



State Farm Insurance - Anna Murphy Agency

• Troy, VA

• Sales Team Lead/Life Specialist

  • Sep 2014 - Apr 2016

  As Sales team lead my duties include quoting & binding all lines of coverage; property & casualty, life & health as well as back & financial services offered through State Farm. Exceptional knowledge and daily use of Prospector +, CLM and Production Manager to track quotes, sales & goals. Perform IFR’s (insurance financial reviews) with new and existing clients-making sure all available discounts applied and offering coverage in areas the clients shows a gap in coverage. Follow up on all internet leads and cold calling in attempt to sell all products offered. I also service all clients/accounts; process changes, file claims and process payments. As team leader I also assist in training new producers and service representatives. Consistently meet required sales goals and territory sales promotions.



State Farm Insurance - John Patterson Agency

• Glen Allen, VA

• Sales Team Lead/Life Specialist

  • Oct 2012 - Jul 2014

  As Sales team lead my duties include quoting & binding all lines of coverage; property & casualty, life & health as well as back & financial services offered through State Farm. Exceptional knowledge and daily use of Prospector +, CLM and Production Manager to track quotes, sales & goals. Perform IFR’s (insurance financial reviews) with new and existing clients-making sure all available discounts applied and offering coverage in areas the clients shows a gap in coverage. Follow up on all internet leads and cold calling in attempt to sell all products offered. I also service all clients/accounts; process changes, file claims and process payments. As team leader I also assist in training new producers and service representatives. Consistently meet required sales goals and territory sales promotions.



MassMutual

• United States
• Financial Services
• 700 & Above Employee

• Independent Insurance Agent

  • Apr 2012 - May 2012

  Life Sales; follow up on all internet leads and cold calling in attempt to sell all products offered. I also service all clients/accounts; process changes, file claims and process payments. Life Sales; follow up on all internet leads and cold calling in attempt to sell all products offered. I also service all clients/accounts; process changes, file claims and process payments.



Selective Insurance

• United States
• Insurance
• 700 & Above Employee

• Commercial Claims Specialist

  • Apr 2010 - Mar 2012

  As Commercial Claims Specialist, I perform coverage analysis and liability investigation on personal and commercial claims in all footprint states ranging from contributory negligence states to pure comparative negligence states as well as contributory negligence states in RVA call center. Auto claims experience including medical as well as property and General Liability. Experienced in handling municipal cases. Charged with setting and maintaining appropriate reserves and diary on all cases to monitor file till closing. Maintain accurate and detailed documentation on all cases. Communicate regularly with agents, insured, claimants, attorney, vendors and police department/offices to secure recorded interviews and collect data necessary to complete full and thorough investigation. Deny coverage if coverage does not exist. Settle and pay claims accordingly and within policy limits. Secured Fraud Claims Law Associate designation; working toward Senior Claims Law Associate degree. Maintain licensing and CE credits.



Arbitration Forums, Inc.

• United States
• Insurance
• 100 - 200 Employee

• Field Arbitration Manager, VA & NC

  • Aug 2005 - Mar 2010

  As Field Arbitration Manager, I scheduled, traveled to and facilitated 18 hearings within Virginia & North Carolina; 11 in Virginia & 7 in North Carolina. Successfully recruited and built panel of arbitrators to more than 300 by March 2010 to accommodate caseload growth within VA & NC. Provided monthly training topics, reviewing same with each panel at all scheduled hearings. Regularly scheduled and facilitated certification training in all programs for all arbitrators ensuring all obtain a firm understanding of all programs, rules and agreements. Planned and personally facilitated focus groups necessary to provide specific topic training. Provided quality review of all decisions before publishing and populating results to member carriers. Earned Employee Excellence Award in 2007.



Erie Insurance Group

• United States
• Insurance
• 700 & Above Employee

• Claims Representative

  • Sep 1988 - Aug 2005

  As Claims Specialist I perform coverage analysis and liability investigation on personal line cases in the state of Virginia, Maryland and DC; contributory negligence states. Charged with setting and maintaining appropriate reserves and diary on all cases for continued monitoring of caseload until closing. Maintain accurate documentation in all case files. Communicate with agents, insured, claimant, attorney, vendors and police department/officers as necessary to collect data, secure recorded interviews and thoroughly investigate case till closing. Settle/pay or deny case as necessary. Elected and announced Employee of the year, 1998 by manager and peers.