Experience

Volvo Car USA

• United States
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Director, Parts Supply and Logistics

  • Dec 2018 - Present

  Mahwah, New Jersey, United States

• Commercial Training Manager

  • Oct 2015 - Nov 2018

  Rockleigh, NJ Manage commercial sales training initiatives delivered across multiple platforms to dealers and employees nationwide. Produce internal communications for multiple channels and manage message delivery across web-based, classroom education, and digital programs. ▶︎ Improved adoption and effectiveness through enhancement of tools, messaging, and delivery. ▶︎ Implemented KPIs and evaluation criteria for monitoring program impact. ▶︎ Conceptualized new car delivery… Show more Manage commercial sales training initiatives delivered across multiple platforms to dealers and employees nationwide. Produce internal communications for multiple channels and manage message delivery across web-based, classroom education, and digital programs. ▶︎ Improved adoption and effectiveness through enhancement of tools, messaging, and delivery. ▶︎ Implemented KPIs and evaluation criteria for monitoring program impact. ▶︎ Conceptualized new car delivery optimization tool. Gathered field data, devised product roadmap, and overhauled program strategy to improve the delivery experience for Volvo customers. ▶︎ Launched Volvo’s largest ever national training program, which was held simultaneously in 10 different cities for 3,000 attendees and received “Highly Recommended” ratings from 98% of attendees. ▶︎ Garnered overwhelmingly positive feedback for dealer education program, a business-critical channel management initiative that ensures quality and consistency for Volvo customers throughout North America.



Mercedes-Benz USA

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Department Manager, Learning & Performance Operations

  • Jul 2014 - May 2015

  Montvale, NJ Managed 15-person team and multimillion dollar budget. ▶︎ Led process and program optimization for learning and development function serving over 1,000 headquarters employees and 25,000 dealers. ▶︎ Relocated 3 training centers and created optimal footprint for training delivery. ▶︎ Boosted course fill rate 4% within 1 year (with significant cost/productivity savings attached) and achieved 38% reduction in cancellations by aligning offerings with attendee needs.

• Department Manager, Finance & Corporate Systems

  • Oct 2012 - Jul 2014

  Montvale, NJ Drove enterprise initiatives for SAP implementation as project lead for large-scale finance/controlling transformation. ▶︎ Established and executed against project roadmap, setting and enforcing adherence to deliverables for consultant and in-house resources. ▶︎ Led and managed on and offshore teams throughout project lifecycle, delivering on time and within budget for business-critical initiative. ▶︎ Developed and strengthened relationships with stakeholders across… Show more Drove enterprise initiatives for SAP implementation as project lead for large-scale finance/controlling transformation. ▶︎ Established and executed against project roadmap, setting and enforcing adherence to deliverables for consultant and in-house resources. ▶︎ Led and managed on and offshore teams throughout project lifecycle, delivering on time and within budget for business-critical initiative. ▶︎ Developed and strengthened relationships with stakeholders across functions and levels of leadership.

• Supervisor, Network Support, Parts Logistics

  • Feb 2009 - Oct 2012

  Montvale, NJ Managed process team in creating efficient, optimized systems and business strategies in various departments, including supply chain, parts transportation, and parts distribution. Earned 2 Silver Star award nominations for contributions. ▶︎ Facilitated national process workshop with over 1,000 dealers. ▶︎ Optimized dealer network following organizational restructuring, leading cross-functional matrix teams through complex exercises including process mapping, transition planning… Show more Managed process team in creating efficient, optimized systems and business strategies in various departments, including supply chain, parts transportation, and parts distribution. Earned 2 Silver Star award nominations for contributions. ▶︎ Facilitated national process workshop with over 1,000 dealers. ▶︎ Optimized dealer network following organizational restructuring, leading cross-functional matrix teams through complex exercises including process mapping, transition planning, and network design. ▶︎ Outsourced parts logistics to 3PL provider, seamlessly transitioning through expert managing of multiple complex processes.

• Technical Analyst, Parts Logistics

  • Mar 2008 - Feb 2009

  Montvale, NJ Achieved $1.8M savings as project lead behind parts return system logic change and contingency-planning in support of operational continuity initiative.



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• Industrial Engineer

  • Jan 2007 - Feb 2008

  Teterboro, NJ Operations and engineering support for processing center. Forecasted workload and planning of key resources, including people and automated equipment and led strategic projects.

• Industrial Engineer

  • Sep 2003 - Dec 2006

  Royal Oak, MI Evaluated potential cost savings and service impacts associated with consolidations of operations between facilities and produced business case that was presented and approved by Postal Board of Governors.



General Motors

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Industrial Engineer

  • Aug 2002 - Aug 2003

  Flint, MI Engineer driving process optimization of transmission component manufacturing operations. Produced and maintained standardized work documentation for all manual operations and used constraint management to maximize throughput at bottleneck operations.