Bookkeeper

• Sep 2020 - Present

Accounts Payable Specialist

• 2018 - 2019

Managed all franchise customer volume with the southeast region. Assisted with customer relations regarding account balances via telephonic and email communication. Processed payments, billing, and collections. Responsible for coordinating appointment routes and dispatching technicians. Acted as main point of contact for key enterprise accounts such as Woodruff Properties and Synovus. Generated new sales contracts for customers. Managed all franchise customer volume with the southeast region. Assisted with customer relations regarding account balances via telephonic and email communication. Processed payments, billing, and collections. Responsible for coordinating appointment routes and dispatching technicians. Acted as main point of contact for key enterprise accounts such as Woodruff Properties and Synovus. Generated new sales contracts for customers.

Business Operations Manager

• 2008 - 2019

Managed franchise structuring, advertising, marketing, and employee training. Responsible for account receivables and payable, as well as weekly employee payroll. Additional responsibilities included sales tax, royalties, operations, franchise compliance, and inventory. Maintained database and indexing for customer repairs for reference and warranty. Managed franchise structuring, advertising, marketing, and employee training. Responsible for account receivables and payable, as well as weekly employee payroll. Additional responsibilities included sales tax, royalties, operations, franchise compliance, and inventory. Maintained database and indexing for customer repairs for reference and warranty.

Executive Administrative Assistant

• 2001 - 2008

Provided administrative support for owner as well as manage daily customer relations, coordinating appointments, merchandise control, and assisted in accounting. Prioritized responsibilities to ensure customer retention as well as sales. Owned all customer engagement through email communications and social media. Provided administrative support for owner as well as manage daily customer relations, coordinating appointments, merchandise control, and assisted in accounting. Prioritized responsibilities to ensure customer retention as well as sales. Owned all customer engagement through email communications and social media.

Branch Administrator

• 1990 - 1995

Generated financial reporting to ensure processing of all local branch locations were balanced and completed by end of day. Daily data input averaged 26K keystrokes per hour with 100% proficiency. Trained new employees for the bank while overseeing their accuracy during probationary period. Completed account reconciliation and worked alongside customer-facing teller operations during peak hours. Generated financial reporting to ensure processing of all local branch locations were balanced and completed by end of day. Daily data input averaged 26K keystrokes per hour with 100% proficiency. Trained new employees for the bank while overseeing their accuracy during probationary period. Completed account reconciliation and worked alongside customer-facing teller operations during peak hours.