Experience

Tute Consult

• India
• Public Relations and Communications Services
• 1 - 100 Employee

• Influencer & New Media Marketing

  • Sep 2022 - Present



GuruKrupa Group

• India
• Real Estate
• 1 - 100 Employee

• Senior Customer Service Representative

  • Apr 2019 - Dec 2019

   Execute all processes (from Welcome to Possession) of the booked client  Share Agreement draft with the client, register, focus on collection & closure  Address all customer complaints within 48 hours  Dispatch Reminders, Pre-termination Notice and Termination Notice for payments due  Follow up with HO to send Demand Letters, receipts etc. to the client on timely basis  Keep transaction records of payments made by the customer in excel & send daily collection report  Provide site personnel possession priority list for flat readiness  Co-ordinate with internal departments (Accounts, Projects, Sales, Legal etc.) Show less



Kalpataru Limited

• India
• Real Estate
• 700 & Above Employee

• Customer Service Representative

  • Feb 2017 - Jul 2018

   Execute all processes during the lifecycle of the client with us  Rigorous payment collection & resolving customer issues via letters, emails and calls  Encourage use of Customer Portal by the users/clients  Dispatch Demand Letters, Reminders, Pre-termination Notice and Termination Notice for outstanding payments and complete documentation of the same  Giving special attention to cases with Power of Attorney, Board Resolutions and NRI clients flying down especially for registration/possession  Keep payment transaction records made by the customer and his/her details in SAP and update them about work progress by sending current pictures of the site/flat  Send daily Collection & TDS report  Update team at site regarding upcoming possessions Show less



Knights AD digital media associates

• Mumbai, Maharashtra, India

• Business Acquisition Manager

  • Jul 2016 - Jan 2017

   Plan and execute all types of mobile advertising campaigns for all kind of apps i.e. Main stream, Shopping, Games, Lifestyle, etc.  Communication with the advertisers and publishers both, for acquiring campaigns and executing them in an effective manner respectively  Measure and report performance of digital marketing campaigns (KPIs and CAPS)  Making sure that the quality of traffic is genuine and as per the needs of the advertiser  Plan, execute & measure the conversion test and keep a check on optimizing user funnels  Getting myself registered on affiliate platforms, getting in touch with the Campaign  Manager and sealing the deal by getting the IO (Insertion Order) signed Show less



Holy Spirit Hospital

• Andheri

• 2.5 years of experience in credit billing and insurance

  • Jan 2014 - Jun 2016

   Executing policy adopted by the management and responsible for quarterly audit  Responsible for the day to day operations, patients feedback and represent to the HR  Deal with corporate sectors availing cashless benefits, handle final clearance and delivery of bills and participation in the amount recovery transaction  Being a part of Insurance/TPA desk and rolling cashier for a stipulated period of time  Miscellaneous functions of billing & accounting and ensuring timely feedback  Representative for interactive 2-way communication between company & employees  Actively involved in the revision of Schedule of Charges of the organization  Encouraging tie-ups with new companies and MOU formation Show less