Executive, Operations

• Jul 2022 - Present

Executive, Claims Services (Property & Casualty)

• Feb 2020 - Jul 2022

Process Improvement Projects - Upgraded an existing claim computation tool using Excel (VBA) to include new WICA 2019 compensation. - Implemented a mail merge tool to save up to 1h per case churning letters. - Automated the reporting of Covid-19 travel claims and WICA 2019 KPI tracker. Claims Management System (CMS) Project - Translated end user needs into specifications for requirements gathering.- Coordinated UAT over multiple sprints, resolving close to 80 defects.- Provided maintenance support and training to roughly 30 internal users. Claims Handling - Handled complex WIC claims involving Pre-Hearing Conferences, XOL reinsurance and mediation. - Liaised with solicitors, loss adjusters and third parties in settlement of common law and liability claims. Show less

Career Discovery Programme

• Jul 2019 - Jan 2020

Rotated through the major functions of the company to gain a better understanding of the business and suggest improvements to the work processes.

Group Compliance AML/CFT (Risk Management) Internship

• May 2018 - Jul 2018

- Assisted in automating the reporting of the Sanction Register using Excel (VBA). - Conducted Quality Assurance on the Transaction Monitoring team. - Assisted in automating the reporting of the Sanction Register using Excel (VBA). - Conducted Quality Assurance on the Transaction Monitoring team.