Experience

Deloitte Consulting

• Business Consulting and Services
• 700 & Above Employee

• Senior Executive Assistant

  • Aug 2017 - Present

  • Provide highly professional support to 2 Partners• Working in a fast pace environment.• Extensive diary management • Inputting time sheets• Organisation of extensive meetings, lunches, dinners etc.• Maintaining contacts on Outlook and SMARTnet• Discretion when dealing with confidential information.• Global travel arrangements (itineraries, visas, train tickets, flights, hotel and car hire) • Processing expenses and reconciling with credit card statements• Handling telephone calls promptly, in an efficient and helpful manner, taking accurate messages.• General administration (photocopying, filing etc.)• Editing and creating of high quality letters, contracts, documents and communications using branding with word and power point.• Working as part of secretarial team, providing cover for & assistance to other secretaries• Establish a rapport with senior level clients, partners and staff both internal and external• Liaising and building relationships with external contacts/client groups on behalf of Partner • Agenda productions, meeting preparation and minute taking for internal meetings• Research using firm’s databases & other publications• Full event management (i.e. sourcing venues, budgets, speakers, catering and entertainment)



Aon

• United Kingdom
• Financial Services
• 700 & Above Employee

• Executive Assistant

  • Nov 2016 - Aug 2017



Deloitte UK

• United Kingdom
• Management Consulting
• 500 - 600 Employee

• Executive Assistant

  • Apr 2013 - Nov 2016

  • Provide highly professional support to 2 Partners• Working in a fast pace environment.• Extensive diary management • Inputting time sheets• Organisation of extensive meetings, lunches, dinners etc.• Maintaining contacts on Outlook and SMARTnet• Discretion when dealing with confidential information.• Global travel arrangements (itineraries, visas, train tickets, flights, hotel and car hire) • Processing expenses and reconciling with credit card statements• Handling telephone calls promptly, in an efficient and helpful manner, taking accurate messages.• General administration (photocopying, filing etc.)• Editing and creating of high quality letters, contracts, documents and communications using branding with word and power point.• Working as part of secretarial team, providing cover for & assistance to other secretaries• Establish a rapport with senior level clients, partners and staff both internal and external• Liaising and building relationships with external contacts/client groups on behalf of Partner • Agenda productions, meeting preparation and minute taking for internal meetings• Research using firm’s databases & other publications• Full event management (i.e. sourcing venues, budgets, speakers, catering and entertainment)



St. James’s Place Wealth Management

• Personal Assistant

  • May 2007 - Apr 2013

  Extensive diary management for 4 Business Developments Managers.Travel arrangements & hotel bookings using Inntel. Dealing with correspondence and telephone calls.Producing high quality report documents and memorandums.Editing and creating of documents and presentations using PowerPoint. Organising and attending meetings/workshops/exams/social events (i.e. sourcing locations, speakers, food and drink and entertainment).Taking minutes at bi-weekly Managers meetings.General administration (photocopying, filing etc.).Audio/Copy Typing – Winscribe Digital Dictation.Housekeeping (i.e. cleaners, office security systems, fire alarm, fault reporting).Reception cover.Stationery ordering.Discretion when dealing with confidential information.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Manager

  • Jun 2004 - May 2007

  Supporting the branch with training and development of staff.Covering for Senior Branch Manager in their absence.Arranging and taking team meetings.Sales verification.Carry out 1:1’s with team to make sure any problems are dealt with efficiently.Ensure team is kept up-to-date with any procedural changes.Anti-money Laundering Officer for branch.Completing KYC/Due diligence interviews.Deal with customer complaints according to complaints procedure.Complete quarterly risk checks for branchEnsuring sales targets are achieved.Dealing with client correspondence and telephone calls.