Lyne Reed
Service Manager at Chandler Engineering- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Increase Visibility to Advance Your Career
LinkedInApr, 2020- Sep, 2024
Experience
-
Chandler Engineering
-
United States
-
Oil and Gas
-
1 - 100 Employee
-
Service Manager
-
Nov 2021 - Present
Responsible for overseeing employees and daily operations within the global service department. Act as the first point of contact for customers, on-site personnel, and field service engineering specialist.Compile and submit expected service revenue reports to the management team. Create, process, and maintain data in the Salesforce, CRM database. Collaborate with customer representatives and subcontractors to schedule-site visits and resolve any issues or concerns that may arise at the site level. Interact with Sales Managers located in the US, North & South America, China, Australia, and the UK. Maintain the backlog pertaining to service maintenance, repairs, and new installs schedules.Accept and prepare customer orders per the requirements of our IS0-9001 Quality System and Sarbanes Oxley.Audit the completed field service jobs and work with accounting to provide invoices. Ensure timely and proactive coverage of all internal service training courses, while maintaining program data, training certificates, and executive summary reports for distribution to customers.Hire, onboard and train service staff on Standard Operating Procedures. Compose quotations and provide technical information to customers upon request.Developing and launching a new service and pricing model. Show less
-
-
Aftermarket Field Service Coordinator
-
Feb 2015 - Nov 2021
Significantly improve customer relations by retaining consistent contact with customer. Monitor customer requirements, generate service/sales orders, distribute requirements to departments, and coordinate customer support.Process service/sales orders for invoicing in order to bill relevant customers.Audits, transcribes and archives service visit data in electronic customer lab/instrument files.Accepts and prepares customer orders per the requirements of our IS0-9001 Quality System and Sarbanes Oxley.Compose correspondence and quotations and provide technical information to customers as requested.Maintains quote data base by following up with customers to obtain service jobs.Increase organization's revenue by securing contracts through strong bidding/negotiating skills and retaining contracts by expediting change requirements.Mitigate problems while ensuring customer satisfaction by maintaining proactive and customer-first mindset that promotes facilitation and delivery of effective solutions before problems affect customer relations/production.Improve efficiency by consistently monitoring, analyzing, reporting, and creating strategies to improve performance metrics.Reduce loss by constantly analyzing margins and developing ways to increase margins.Manages service program data discs, training certificates, award plaques and executive summary reports for distribution to customers. Show less
-
-
-
Ducommun Incorporated
-
United States
-
Aviation and Aerospace Component Manufacturing
-
700 & Above Employee
-
Program Manager
-
Jul 2014 - Feb 2015
Significantly improved customer relations by retaining consistent contact with the customer. Receive customer requirements, generate sales orders, distribute requirements to departments, and coordinate customer support.Increased the organization’s revenue by securing contracts through strong bidding/negotiating skills and retaining contracts by expediting change requirements. Simultaneously improved customer retention and company goal attainment by developing strategic plans that effectively meet each customer’s needs without sacrificing company interests in the areas of material management, production planning, quality assurance, etc. Mitigated problems while ensuring customer satisfaction by maintaining a proactive and customer-first mindset that promotes the facilitation and delivery of effective solutions before problems affect customer relations/production. Improved efficiency by consistently monitoring, analyzing, reporting on, and creating strategies to improve performance metrics. Reduced loss by constantly analyzing margins and developing ways to increase margins. Show less
-
-
Associate Program Manager
-
Aug 2012 - Jun 2014
Significantly improve customer relations by retaining consistent contact with the customer. Receive customer requirements, generate sales orders, distribute requirements to departments, and coordinate customer support. - Simultaneously improve customer retention and company goal attainment by developing strategic plans that effectively meet each customer’s needs without sacrificing company interests in the areas of material management, production planning, quality assurance, etc. - Mitigate problems while ensuring customer satisfaction by maintaining a proactive and customer-first mindset that promotes the facilitation and delivery of effective solutions before problems affect customer relations/production. - Improve efficiency by consistently monitoring, analyzing, reporting on, and creating strategies to improve performance metrics. Show less
-
-
Sr. Buyer
-
Aug 2007 - Aug 2012
Saved company in material costs by effectively negotiating bid price.Obtained sales saving and recovery from the circuit board houses.Effectively supported manufacturing by reducing costs and improving project completion time through effective procurement of products within assigned commodity areas. Reduced costs by arranging quotes for materials and supply and negotiating for the best value.Proactively managed all logistical aspects of manufacturing and procurement, reviewing daily MRP exception messages, purchase order status, and order action reports and quickly/appropriately responding.Improved efficiency while cutting costs by developing strategic plans to create, audit, and retain new methods of supply; reduce long lead times; boost performance.Contributed to the organization’s data integrity/accuracy by maintaining purchasing data in the MRB system. Show less
-
-
-
First Wave
-
Executive Offices
-
Buyer/Broker Sales
-
Nov 2002 - Aug 2007
Successfully supported customer requirements while ensuring alignment with company cost reduction objectives by purchasing $350-$500K monthly inventories, building customer quotes within QC, and interacting positively/proactively with customers. Built strong vendor relations by establishing credit terms via discussion/vetting and credit references, conducting price/part-exchange negotiations, and resolving QA issues. Increased access to essential data by creating, enhancing, and utilizing Sales Logix Source DataBase. Show less
-
-
-
Santera Systems Inc.
-
United States
-
Telecommunications
-
Bid & Proposal Coordinator
-
May 2000 - Oct 2002
Acquired Telecom accounts by managing, coordinating, integrating, and developing sales proposals. Effectively coordinated company quotes, purchase agreements, and product information by analyzing customers and developing strategies to successfully respond to Requests for Quotes, Requests for Proposals, and Requests for Information. Contributed to the development of holistic company sales strategies by creating company data presentations for sales and marketing teams. Reduced costs and increased ROI by liaising between the sales team and various internal/external organizations to secure procurement of products and services at best value. Show less
-
-
-
Williams Energy
-
United States
-
1 - 100 Employee
-
Operations Representative
-
1996 - 1998
Improved relationships with customers and increased organization profit by purchasing requested customer volumes through phone and Electronic Bulletin Board. Coordinated the entire purchasing process, including customer database, purchase order entry, scheduling, contracts, invoicing, and data implementation. Ensured commitment to cost reduction by liaising between the accounting department and customers, negotiating discounts, reconciling accounts, and ensuring payment of invoices. Show less
-
-
Community
